Director - Infrastructure & Cloud Operations
1 week ago
The Director of Infrastructure & Cloud Operations is responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This position reports to the CIO and works closely with all business teams and security to drive innovation and efficiency in our SaaS operations.
You will have responsibility for the IT Service Desk, change management, cloud provisioning and FinOps, monitoring and observability, site reliability engineering (practices and processes to create highly reliable and scalable solutions and code red (outage escalation processes), etc.. This role requires a strong technical background in SaaS/Cloud computing, excellent leadership skills, and a proven track record of successfully managing a Service Desk and Cloud Environments.
ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE:
- Lead and manage the 24x7 Global Service Desk providing local and remote services at a high level of customer satisfaction with measurable KPIs.
- Support a 24x7 Command Center with 5 9's uptime.
- Oversee onboarding and offboarding of all employees.
- Manage the design and implementation of the environment and processes for SaaS/cloud operations and monitoring systems.
- Lead and manage a team of infrastructure engineers responsible for designing, implementing, and supporting our private and public Cloud platforms.
- Oversee the deployment, monitoring, and maintenance of both on-premises and cloud infrastructure ensuring high availability, scalability, and performance.
- Ownership of reporting on platform performance/availability (SLAs)
- Collaborate with cross-functional teams to implement best practices, standards, and policies related to Change Management and SaaS/Cloud infrastructure architecture and operations.
- Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security.
- Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products
- Provide technical guidance and mentorship to team members, fostering their professional growth and development.
- Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives.
- Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources.
- Manage all Infrastructure and Operations vendor relationships
REQUIREMENTS:
- 15 years' experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a SaaS/Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS/cloud platforms.
- 5 years of firsthand experience in 24x7x365 SaaS/Cloud Operations.
- 10 years of experience managing data center operations.
- At least 3 years of pharmaceutical or medical device manufacturing experience
- Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions.
- Experience with infrastructure monitoring, logging, and analytics tools
- Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure.
- Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse across multiple business functions
- Ability to adapt to a fast paced, growing business
- Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization.
EDUCATION:
- Bachelor's degree in information technology, information systems, computer science. engineering or related field. MBA Preferred.
-
Director of Cloud Infrastructure Operations
2 days ago
Andover, Massachusetts, United States Excell Full timeJob Title: Director - Infrastructure & Cloud OperationsThe Director of Infrastructure and Cloud Operations will be responsible for developing and implementing strategies to ensure the availability, scalability, and security of our Cloud platform. This role will report to the CIO and work closely with all business teams and security to drive innovation and...
-
Director of Infrastructure
3 weeks ago
Andover, United States TransMedics Full timeJob Description: Job Title: Director of Infrastructure & Cloud Operations Reports to: CIO The Director of Infrastructure & Cloud Operations is responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This position reports to the CIO and works closely with all business...
-
Director - Infrastructure & Cloud Operations
3 months ago
Andover, United States eXcell, a division of Compucom Systems Full timeThe Director of Infrastructure & Cloud Operations is responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This position reports to the CIO and works closely with all business teams and security to drive innovation and efficiency in our SaaS operations.You will have...
-
Director - Infrastructure & Cloud Operations
3 months ago
Andover, United States eXcell, a division of Compucom Systems Full timeThe Director of Infrastructure & Cloud Operations is responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This position reports to the CIO and works closely with all business teams and security to drive innovation and efficiency in our SaaS operations.You will have...
-
Director of Infrastructure and Cloud Operations
3 months ago
Andover, United States CompuCom Full timee X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client is currently seeking a Director of Infrastructure and Cloud Operations to join their team onsite in Andover,...
-
Cloud Infrastructure Director
2 days ago
Andover, Massachusetts, United States Excell Full timeJob Title: Director - Infrastructure & Cloud OperationsJob Summary:The Director of Infrastructure & Cloud Operations will lead the development and implementation of strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. This role requires a strong technical background in SaaS/Cloud...
-
Cloud Infrastructure Director
3 weeks ago
Andover, Massachusetts, United States eXcell, a division of Compucom Systems Full timeJob Title: Director - Infrastructure & Cloud OperationseXcell, a division of Compucom Systems, is seeking a highly experienced Director to lead our Infrastructure and Cloud Operations team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure the availability, scalability, performance, and...
-
Director of Cloud Operations
3 weeks ago
Andover, Massachusetts, United States TransMedics Full timeJob Title: Director of Cloud OperationsTransMedics is seeking a highly experienced Director of Cloud Operations to lead our cloud infrastructure and operations team. As a key member of our IT leadership team, you will be responsible for designing, implementing, and managing our cloud infrastructure to ensure high availability, scalability, and...
-
Cloud Operations Director
4 weeks ago
Andover, Massachusetts, United States eXcell, a division of Compucom Systems Full timeJob Title: Director - Infrastructure & Cloud OperationsAbout the Role:eXcell, a division of Compucom Systems, is seeking a highly experienced Director to lead our Infrastructure and Cloud Operations team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure the availability, scalability, and...
-
Infrastructure Director
1 day ago
Andover, Massachusetts, United States TransMedics Full timeJob Title:Director of Infrastructure & Cloud OperationsJob Summary:We are seeking a highly experienced Director of Infrastructure & Cloud Operations to lead our cloud and infrastructure teams. The successful candidate will be responsible for developing and implementing strategies to ensure the availability, scalability, and security of our cloud platform.Key...
-
AWS Cloud Engineer
2 weeks ago
Andover, Massachusetts, United States Fulcrum Digital Full timeAbout the RoleFulcrum Digital is a leading IT services and business platform company seeking an experienced AWS Developer to join our team. As a key member of our cloud infrastructure team, you will be responsible for setting up, maintaining, and evolving our cloud infrastructure to support our web applications.Key ResponsibilitiesDesign and implement...
-
AWS Cloud Engineer
3 weeks ago
Andover, Massachusetts, United States Fulcrum Digital Inc Full timeAbout the RoleWe are seeking an experienced AWS Developer to join our team at Fulcrum Digital Inc. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining our cloud-based systems.Key ResponsibilitiesDesign and deploy scalable and secure cloud infrastructure using AWS servicesMigrate existing...
-
AWS Cloud Engineer
4 weeks ago
Andover, Massachusetts, United States Fulcrum Digital Inc Full timeAbout the RoleWe are seeking an experienced AWS Developer to join our team at Fulcrum Digital Inc. As a key member of our technology team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure.Key ResponsibilitiesDesign and deploy scalable and secure cloud infrastructure using AWS servicesMigrate existing...
-
AWS Cloud Engineer
3 weeks ago
North Andover, Massachusetts, United States Fulcrum Digital Full timeJob Title: AWS DeveloperWe are seeking an experienced AWS Developer to join our team at Fulcrum Digital. As a key member of our cloud infrastructure team, you will be responsible for designing, implementing, and maintaining scalable and secure cloud-based systems.Key Responsibilities:Design and implement cloud infrastructure using AWS services such as EC2,...
-
AWS Cloud Engineer
3 weeks ago
North Andover, Massachusetts, United States Connvertex Technologies Inc. Full timeJob Title: AWS DeveloperWe are seeking an experienced AWS Developer to join our team at Connvertex Technologies Inc. as a key member of our cloud infrastructure team.Job Summary:The ideal candidate will have a strong understanding of core AWS services and best practices regarding security and scalability. They will be responsible for setting up, maintaining,...
-
Staff Software Engineer, Cloud
1 day ago
Andover, Massachusetts, United States Smith & Nephew Full timeLife Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off living. Our Sports Medicine group is building an advanced Cloud-based platform for computer-assisted surgical navigation.We are seeking a Staff-level Full Stack Software Engineer to lead software research, design, and development efforts for complex Cloud-based...
-
IT Operations Manager
2 weeks ago
North Andover, Massachusetts, United States R3 Full timeJob Title: IT Operations ManagerR3 is seeking an experienced IT Operations Manager to oversee the daily operations of our information technology infrastructure. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT systems, including servers, networks, hardware, and software applications.Key Responsibilities:Oversee...
-
Manufacturing Infrastructure Manager
3 weeks ago
Andover, Massachusetts, United States Raytheon Technologies Full timeJob Title: Manufacturing Infrastructure ManagerRaytheon Technologies is seeking a highly skilled Manufacturing Infrastructure Manager to join our team. As a key member of our Operations team, you will be responsible for leading and managing the planning and execution of capital projects, ensuring timely and within-budget delivery.Key Responsibilities:Lead...
-
Senior DevOps Engineer
1 day ago
Andover, Massachusetts, United States Schneider Electric Full timeDrive Innovation and Security in Our Cloud-Based PlatformWe're seeking a highly skilled Senior DevOps Engineer to join our R&D Software Engineering team in Andover, MA. As a key member of our team, you'll play a critical role in driving innovation, security, and reliability for our cloud-based platform.About the RoleTranslate requirements into solutions...
-
Executive Director of Operations
1 month ago
Andover, New Hampshire, United States Construction Execs Full timeJob OverviewConstruction Execs is seeking an experienced Executive Director of Operations to lead our team in the Littleton, MA area.Key Responsibilities:Oversee the daily operations of a team of 14 employees, ensuring seamless execution of business objectives.Develop and implement strategies to drive business growth, focusing on B2B sales in the commercial...