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Infrastructure Director

1 month ago

Andover, Massachusetts, United States TransMedics Full time
Job Title:

Director of Infrastructure & Cloud Operations

Job Summary:

We are seeking a highly experienced Director of Infrastructure & Cloud Operations to lead our cloud and infrastructure teams. The successful candidate will be responsible for developing and implementing strategies to ensure the availability, scalability, and security of our cloud platform.

Key Responsibilities:
  • Lead and manage the 24x7 Global Service Desk to provide high-level customer satisfaction with measurable KPIs.
  • Support a 24x7 Command Center with 5 9's uptime.
  • Oversee onboarding and offboarding of all employees.
  • Manage the design and implementation of the environment and processes for SaaS/cloud operations and monitoring systems.
  • Lead and manage a team of infrastructure engineers responsible for designing, implementing, and supporting our private and public Cloud platforms.
  • Oversee the deployment, monitoring, and maintenance of both on-premises and cloud infrastructure ensuring high availability, scalability, and performance.
  • Ownership of reporting on platform performance/availability (SLAs).
  • Collaborate with cross-functional teams to implement best practices, standards, and policies related to Change Management and SaaS/Cloud infrastructure architecture and operations.
  • Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security.
  • Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products.
  • Provide technical guidance and mentorship to team members, fostering their professional growth and development.
  • Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives.
  • Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources.
  • Manage all Infrastructure and Operations vendor relationships.
Requirements:
  • 15 years' experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a SaaS/Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS/cloud platforms.
  • 5 years of firsthand experience in 24x7x365 SaaS/Cloud Operations.
  • 10 years of experience managing data center operations.
  • At least 3 years of pharmaceutical or medical device manufacturing experience.
  • Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions.
  • Experience with infrastructure monitoring, logging, and analytics tools.
  • Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure.
  • Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse across multiple business functions.
  • Ability to adapt to a fast-paced, growing business.
  • Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization.
Education:

Bachelor's degree in information technology, information systems, computer science, engineering, or related field. MBA Preferred.

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability, or protected veteran status, or any other characteristic protected by law.