IT Operations Manager

6 days ago


North Andover, Massachusetts, United States R3 Full time
Job Title: IT Operations Manager

R3 is seeking an experienced IT Operations Manager to oversee the daily operations of our information technology infrastructure. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT systems, including servers, networks, hardware, and software applications.

Key Responsibilities:
  • Oversee and manage the company's IT infrastructure, including servers, networks, hardware, and software applications.
  • Liaise with key functional teams to discuss IT infrastructure, plan for future initiatives, and manage IT resources.
  • Develop and maintain policies and procedures for IT operations and ensure compliance with security and regulatory requirements.
  • Monitor and optimize system performance, availability, and capacity to ensure efficient and effective use of resources.
  • Manage the deployment, maintenance, and upgrades of hardware and software, including servers, network equipment, and software applications.
  • Manage vendor relationships and service level agreements to ensure high-quality support and services are provided.
  • Provide leadership, coaching, and development to the IT operations team.
  • Ensure timely procurement and management of assets.
  • Manage projects related to IT infrastructure and operations, including planning, coordination, and execution.
  • Ensure that all IT systems are properly backed up, secured, available, and disaster recovery plans are in place.
  • Manage and oversee help desk functions, processes, and personnel.
Requirements:
  • Proven experience in project management, including planning, coordinating, and executing IT projects.
  • Strong knowledge of IT infrastructure, including servers, networks, storage, and cloud-based systems.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Experience with IT security, including data protection, compliance, and risk management.
  • Bachelor's degree from an accredited college or university with a major in Information Technology, Computer Science, or a related field, or 6+ years of relevant professional industry or military experience.

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