Sr. Manager, Consumer Experience

6 days ago

Logan, United States Revelyst Full time

We are looking for an enthusiastic and dedicated Sr. Manager, Consumer Experience to enhance and enable an exceptional consumer experience for the Outdoor Performance platform. The Outdoor Performance strategic priorities are to be consumer-first focused, lead with power brands, and invest inward. The Consumer Experience team will be part of the Direct-to-Consumer team that will build the Outdoor Performance business by creating focus and power with the consumer.


The Sr. Manager, Consumer Experience plays a crucial role in shaping and implementing strategies to enhance consumer satisfaction and loyalty. In this role, you will be responsible for understanding customer needs and preferences, developing strategies to enhance customer satisfaction, and implementing initiatives to improve the overall customer experience.


This position reports to the Senior Director, DTC and is based in Logan, Utah.


As the Sr. Manager of Consumer Experience, you will have the opportunity to:

  • Lead and motivate a team of fishing, hunting, camping, hiking and outdoor experts to deliver personalized product expertise and outstanding consumer service.
  • Lead and motivate team maintaining a positive and professional work environment, and collaborating with other departments to streamline processes and enhance consumer satisfaction.
  • Develop robust onboarding and ongoing training programs in order to maintain and expand the team’s working knowledge of our products, ensuring that the team has sufficient understanding of and affinity for each of our brands, products, and their target users
  • Provide accurate and helpful information to consumers including technical support and education for products including overall troubleshooting, connectivity, and/or product assembly.
  • Help build brand loyalty and enhance the company’s reputation in the market by actively engaging with consumers and addressing their needs.
  • Analyze consumer feedback and data to identify areas for improvement and implement strategies to enhance the overall consumer experience.
  • Create a consumer-centric culture where the focus is on delivering exceptional service and fostering long-term relations with consumers.
  • Maintain and expand working knowledge of our products.
  • Effectively present information and respond to questions from management and team members.
  • Convert troubleshooting initiatives into sales opportunities.
  • Provide accurate and helpful information to consumers by having a deep understanding of our products, services, as well as our policies and procedures.
  • Collaborate with marketing, sales, customer service, and product development to align efforts toward creating a consumer-centric approach.


You have:

  • Bachelor’s Degree in appropriate field of study required.
  • 5+ years in consumer experience with a focus on creating, measuring, and refining the consumer experience strategy and engagement.
  • 3+ years in consumer products.
  • Excellent communication and interpersonal skills, as well as strong problem-solving abilities.
  • Be able to work well under pressure and be comfortable using consumer service software and tools.
  • Positive attitude, a strong work ethic, and willingness to go the extra mile.
  • Must be technically inclined.
  • Strong time management and multi-task skills are essential.
  • Ability to execute tasks with a high degree of accuracy and attention to detail.

  • Sr. Manager, Consumer Experience

    6 days ago

    logan, United States Revelyst Full time

    We are looking for an enthusiastic and dedicated Sr. Manager, Consumer Experience to enhance and enable an exceptional consumer experience for the Outdoor Performance platform. The Outdoor Performance strategic priorities are to be consumer-first focused, lead with power brands, and invest inward. The Consumer Experience team will be part of the...

  • Sr. Director, Direct-To-Consumer

    4 weeks ago

    logan, United States Revelyst Full time

    We are seeking a strong and dynamic Sr. Director of Direct-To-Consumer (DTC) leader to define the Outdoor Performance division’s DTC voice. In this role, create customer connectivity across the Outdoor Performance portfolio of brands. They will execute against the Revelyst DTC strategy and create the roadmap for growth, considering all adjacencies and...

  • Sr. Director, Direct-To-Consumer

    1 month ago

    logan, United States Revelyst Full time

    We are seeking a strong and dynamic Sr. Director of Direct-To-Consumer (DTC) leader to define the Outdoor Performance division’s DTC voice. In this role, create customer connectivity across the Outdoor Performance portfolio of brands. They will execute against the Revelyst DTC strategy and create the roadmap for growth, considering all adjacencies and...

  • Sr. Director, Direct-To-Consumer

    1 month ago

    Logan, United States Revelyst Full time

    We are seeking a strong and dynamic Sr. Director of Direct-To-Consumer (DTC) leader to define the Outdoor Performance division’s DTC voice. In this role, create customer connectivity across the Outdoor Performance portfolio of brands. They will execute against the Revelyst DTC strategy and create the roadmap for growth, considering all adjacencies and...

  • Staff Consumer Experience Associate

    3 weeks ago

    Logan, Utah, United States Walmart Full time

    Job OverviewWalmart is seeking a Staff Consumer Experience Associate to join their team. This role is a fantastic opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service and creating engaging shopping experiences.Salary: The estimated hourly rate for this position is $17.50, with additional...

  • Physical Product Management Intern

    3 weeks ago

    Logan, United States iFit Full time

    SUMMARY At iFIT we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products that will help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as a Physical Product Management...

  • Sales Planning Manager

    2 weeks ago

    Logan, United States Revelyst Full time

    We are seeking an experienced Sales Planning Manager to join our Outdoor Performance Global Commercial team. As the Sales Planning Analyst, you will prepare and communicate sales forecasts and strategic sales plans across all brands and sales channels. You will collaborate extensively with the sales team to gather input and market data and conduct research...

  • Sales Planning Manager

    2 weeks ago

    logan, United States Revelyst Full time

    We are seeking an experienced Sales Planning Manager to join our Outdoor Performance Global Commercial team. As the Sales Planning Analyst, you will prepare and communicate sales forecasts and strategic sales plans across all brands and sales channels. You will collaborate extensively with the sales team to gather input and market data and conduct research...

  • Sales Planning Manager

    2 weeks ago

    logan, United States Revelyst Full time

    We are seeking an experienced Sales Planning Manager to join our Outdoor Performance Global Commercial team. As the Sales Planning Analyst, you will prepare and communicate sales forecasts and strategic sales plans across all brands and sales channels. You will collaborate extensively with the sales team to gather input and market data and conduct research...

  • Sales Planning Manager

    2 weeks ago

    Logan, United States Revelyst Full time

    We are seeking an experienced Sales Planning Manager to join our Outdoor Performance Global Commercial team. As the Sales Planning Analyst, you will prepare and communicate sales forecasts and strategic sales plans across all brands and sales channels. You will collaborate extensively with the sales team to gather input and market data and conduct research...

  • User Experience Designer

    4 weeks ago

    Logan, United States Centeva Full time

    Job Title: User Experience DesignerJob Summary:We are seeking a skilled User Experience Designer to join our team at Centeva. As a UX Designer, you will be responsible for creating user-centered design solutions that meet the needs of our customers.Key Responsibilities:Develop user experience specifications, mockups, and prototypesCollaborate with key...

  • Senior Financial Analyst

    4 months ago

    Logan, United States Conservice Full time

    Job Description Sr. Financial Analyst Established in 2000, Conservice is the nation’s foremost utility management company, serving housing communities, commercial buildings, and other property management firms. Our Utility Experts manage our services to help our clients conserve natural resources and save money. Overview The Sr. Financial...

  • Customer Experience Specialist

    2 weeks ago

    Logan, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionJob link : https://ascend.aqore.com/job-portal/ASCEND/job/132174Job TitleCustomer Experience Specialist - Hiring ImmediatelyJob DescriptionWe are looking for a driven Customer Experience Specialist. This individual will be responsible for answering phones, emails, and chats to solve issues and delight our customers. We are...

  • Customer Experience Specialist

    1 week ago

    Logan, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionJob link : https://ascend.aqore.com/job-portal/ASCEND/job/132174Job TitleCustomer Experience Specialist - Hiring ImmediatelyJob DescriptionWe are looking for a driven Customer Experience Specialist. This individual will be responsible for answering phones, emails, and chats to solve issues and delight our customers. We are...

  • Sr Customer Service Representative

    1 month ago

    Logan, United States Thermo Fisher Scientific Full time

    Work Schedule First Shift (Days) Environmental Conditions Office Job Description Thermo Fisher Scientific is the world leader in serving science, with approximately 100,000 employees. We give our people the resources and opportunities to make significant contributions to the world. Your work will be challenging and have real-world impact. You will be...

  • CNA Supervisor

    4 weeks ago

    Logan, United States HHAU Full time

    We are seeking a dedicated and compassionate CNA Supervisor to join our team at Homewatch CareGivers. As a key member of our office staff, you will be responsible for overseeing the scheduling of our caregivers to visit clients in their designated areas.The ideal candidate will have a current CNA certification, two years of experience in caregiving, and a...

  • Customer Service Representative

    1 month ago

    Logan, Utah, United States Thermo Fisher Scientific Full time

    Job SummaryThermo Fisher Scientific is seeking a highly skilled Sr Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers. Key Responsibilities:Establish and maintain positive relationships with customers through...

  • Sr Customer Service Representative

    2 months ago

    Logan, United States Thermo Fisher Scientific Full time

    Thermo Fisher Scientific is the world leader in serving science, with approximately 100,000 employees. We give our people the resources and opportunities to make significant contributions to the world. Your work will be challenging and have real-worl Customer Service Representative, Customer Service, Representative, Skills, Manufacturing, Management, Retail,...

  • Housekeeping Professional

    4 weeks ago

    Logan, Ohio, United States Cabins by the Caves Full time

    A key member of our team at Cabins by the Caves, the Housekeeping Professional is responsible for maintaining the highest standards of cleanliness and sanitation in our cabins. This role requires a high degree of autonomy and independence, with minimal supervision.Key responsibilities include:Performing a variety of cleaning activities such as sweeping,...

  • Housekeeping Professional

    4 weeks ago

    Logan, Ohio, United States Cabins by the Caves Full time

    Job DescriptionAt Cabins by the Caves, we are seeking a skilled Housekeeping Professional to maintain the highest standards of cleanliness and sanitation in our cabins.Responsibilities:Perform a variety of cleaning activities, including sweeping, mopping, dusting, and polishing, to ensure a comfortable and healthy environment for our guests.Inspect cabins...