Strategic Consumer Experience Lead
1 week ago
We are seeking a highly skilled Strategic Consumer Experience Lead to join our Direct-to-Consumer team at Revelyst. This role is based in Logan, Utah and reports to the Senior Director, DTC.
The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.
About the RoleThis is an exceptional opportunity for a motivated and experienced professional to shape and implement strategies that enhance consumer satisfaction and loyalty. As the Strategic Consumer Experience Lead, you will be responsible for understanding customer needs and preferences, developing initiatives to improve the overall customer experience, and leading a team of experts to deliver personalized product expertise and outstanding consumer service.
- Lead a team of consumer experience specialists to drive business growth through exceptional customer experiences.
- Develop and execute comprehensive consumer experience strategies aligned with Revelyst's business objectives.
- Analyze consumer feedback and data to identify areas for improvement and implement effective solutions.
- Collaborate with cross-functional teams to streamline processes, enhance consumer satisfaction, and foster long-term relationships with consumers.
- Bachelor's Degree in Marketing, Business Administration, or related field.
- 5+ years of experience in consumer experience strategy, preferably in the outdoor products industry.
- 3+ years of leadership experience, including team management and project execution.
- Excellent communication, interpersonal, and problem-solving skills.
- A strong work ethic, positive attitude, and ability to work well under pressure.
- Technical skills, including proficiency in CRM software and tools.
- Strong time management, multi-tasking, and attention to detail.
Revelyst offers a competitive compensation package, comprehensive benefits, and opportunities for growth and development.
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