Customer Experience Manager

5 days ago


Logan, Utah, United States Downeast Full time
Job Overview

We are looking for a seasoned professional to join our team as a Customer Experience Manager - Home Department at Downeast. This is an exciting opportunity to lead our sales team and drive results through exceptional customer service and sales performance.

Responsibilities

This role requires someone who can motivate and inspire others to deliver outstanding customer experiences, while following company sales strategies to achieve sales goals. Key responsibilities include handling customer complaints, monitoring customer orders, and acting as Manager on Duty when needed.

You will also be responsible for training employees on sales techniques, supporting visual merchandising efforts, and ensuring a positive and welcoming store environment.

Requirements and Qualifications

A minimum of 1 year of retail experience is required for this role, along with strong communication and leadership skills. You should also have knowledge of Microsoft Suite and be able to work independently with minimal supervision.

We estimate the salary for this position to be around $50,000-$70,000 per year, based on industry standards and location.



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