Service Coordinator

2 months ago

Hingham, United States Sagamore Full time

About the Company - Here at Sagamore, we provide career opportunities to master your craft, earn competitive wages and make a real difference in the lives of our customers and our community. We are looking for employees who take pride in their work and see it as both an art and trade. You will work in an environment where your hard work is rewarded, recognized and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job – make this career move and apply today


About the Role - We are looking for an experienced HVAC/Plumbing Service Coordinator to deliver excellent customer service, evaluate customer calls, and select the right technician for the job. The Service Coordinator will maintain Service Tech’s daily schedule, dispatch service calls, enter customer data into the system, and schedule work orders.


Responsibilities


  • Evaluate, prioritize, and assign customer calls with the best technician for each service appointment.
  • Coordinate service technicians; communicate with all parties throughout the process until satisfactory results have been achieved in a cost-effective manner.
  • Coordinate quoted jobs/parts with service technicians, customers, subcontractors, and drivers to minimize downtime.
  • Maintain accurate customer information in our database (SAGE), record the results of each service call, and create report summaries for the Service Manager.
  • Ensure preventative maintenances for specific areas are completed.
  • Ensure all costs are in work orders and complete the billing process.
  • Forecast work and follow-up service in a timely manner.
  • Order materials for emergency services when needed.
  • Schedule return trips with parts ensuring the customer is available.
  • Establish and maintain relationships with customers and management companies.
  • Schedule service with subcontractors.
  • Keep customers updated on work order schedule, follow-up visits, and lead-time on parts and materials.
  • Other duties as assigned.


Qualifications


  • Prior experience in a construction service industry with dispatch/coordination skills.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Strong communication with customers, management, technicians, and employees.
  • Ability to multi-task in a fast-paced and changing environment.
  • Self-motivation.
  • Excellent organizational skills and ability to coordinate multiple tasks.
  • Plumbing or HVAC knowledge a plus.
  • Experience with Sage/SSO a plus.


Benefits & Perks


  • Medical, Dental, and Vision Insurance
  • 401K Plan with Company Match
  • Quarterly Profit-Share
  • Holiday Pay
  • Long Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Account
  • Great Company Culture
  • Continuous and extensive training and development

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