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Customer Service Representative

3 months ago

Honolulu, United States Metasys Technologies, Inc. Full time
Once selected you should be eligible to pass through the Drug Test and Background Test

Job Title: Customer Service Representative / Call Center
Location : Honolulu HI 96813
Duration: 12+ months (possibilities of extension)
Shift timing- Monday to Friday 8:00am to 05:00pm

Position Objectives

  • The Customer Service Representatives are responsible for providing quality telephone support to our customers, both internal and external to Client, supporting calls from different business offerings within the Hawaii Operations.
  • They provide remote customer assistance using telephone diagnostics software for technical problems.
  • They ensure Quality by following Client Call/System processes.

Key Accountabilities

  • Answer customer service calls in a friendly and professional manner.
  • Input customer information into a computerized database.
  • Oversee the Call Activity in the Center and take ownership in closing the loop on issues. Work closely with the Service Scheduling Specialist to deliver a high level of service to our customers.
  • Place CRU/Supply/Will Call orders for our customers.
  • Provide timely resolution to customer complaints, concerns, and inquiries.
  • Know the various business systems (FWSS, Voyageur, EMP, CAPS, OLI, ISRVE, FIC, and XPS).
  • Work effectively in a team environment, meet and exceed performance targets, and perform other duties as assigned by supervisor/manager.

Candidate Requirements

  • Good telephone skills and practice good interactive skills.
  • Excellent oral and written communication skills.
  • Ability to resolve issues under the guidance of our policies, processes, and internal controls.
  • Acute attention to detail and ability to multitask effectively.
  • Should be a team player and flexible to assist others when workload is high.
  • Must have good PC skills and be comfortable with MS Office applications.
  • Good organizational skills and the ability to work independently in high-pressure situations.

Educational Requirement

  • High School Diploma/GED required.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.