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IT Service Desk Tier 1 Support
4 weeks ago
IT Service Desk Tier 1 Support Services
Tier 1 Support is responsible for logging and initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs.
• Perform basic technical trouble shooting to resolve common hardware, software, and network issues and escalates to Tier 2 support for complex problems when necessary.
• Assist with account management tasks including account creation, password resets, access permissions, and maintaining detailed records.
• Build and deploy equipment to customers (i.e. Laptops, Desktops, Mobile devices, printers, video conferencing solutions, peripherals, office phones, etc.) All build/deploy tasks occur in the office. Team members must have the physical capability to lift and carry equipment weighing about 30 pounds when needed.
• Deliverable: Update ServiceNow records on a daily basis with detailed descriptions of all activities performed.
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IT Service Desk Tier 1 Support
4 days ago
Bethesda, United States Elegant Enterprise Wide Solutions, Inc Full time**IT Service Desk Tier 1 Support Services** Tier 1 Support is responsible for logging and initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs. - Perform basic technical trouble shooting to resolve common hardware, software, and network issues and escalates to Tier 2 support for complex problems...
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IT Service Desk Analyst Tier 1
5 days ago
Bethesda, United States RIVA Solutions Inc. Full timeTitle**:IT Service Desk Tier 1 Analyst** Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: BA/BS degree and 3+ years of experience **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By...
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IT Service Desk Analyst Tier 1
1 week ago
Bethesda, United States RIVA Solutions Full timeDescription Title: IT Service Desk Tier 1 Analyst Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: High school diploma and 1+ year of experience RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By...
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IT Service Desk Tier 1 Support in Bethesda, MD
1 month ago
Bethesda, United States Elegant Enterprise- Wide Solutions Inc Full timeJob DescriptionJob DescriptionIT Service Desk Tier 1 Support Services Tier 1 Support is responsible for logging and initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs. Perform basic technical trouble shooting to resolve common hardware, software, and network issues and escalates to Tier 2 support...
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IT Service Desk Analyst Tier 2
3 weeks ago
Bethesda, United States RIVA Solutions Full timeDescription Title: IT Service Desk Tier 2 Analyst Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: High school diploma, associate's degree preferred, and 3+ years of experience RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our employee-first approach has manifested a culture that...
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IT Service Desk Analyst Tier 2
5 days ago
Bethesda, United States RIVA Solutions Inc. Full timeTitle**:IT Service Desk Tier 2 Analyst** Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: BA/BS degree and 5 years of experience **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By...
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IT Service Desk Analyst Tier 2
3 weeks ago
Bethesda, United States RIVA Solutions Full timeDescription Title: IT Service Desk Tier 2 Analyst Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: High school diploma, associate's degree preferred, and 3+ years of experience RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our employee-first approach has manifested a culture that...
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IT Service Desk Tier 2 Support in Bethesda, MD
1 month ago
Bethesda, United States Elegant Enterprise- Wide Solutions Inc Full timeJob DescriptionJob DescriptionService Desk Section The CLIENT leverages the Microsoft 365 Government suite (Outlook, Word, Excel, PowerPoint, Teams, etc.). CLIENT utilizes Microsoft SharePoint for document management and sharing. Help desk staff also uses Active Directory for user account management, access controls, and password resets. Furthermore, remote...
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Service Desk and Desktop/field Support
2 weeks ago
Bethesda, United States Elegant Enterprise Wide Solutions, Inc Full time**Qualifications**: **Personnel shall have at least three (3) years’ experience in each of the following**: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device management D. Repairing, installing,...
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Service Desk and Desktop/field Support
2 weeks ago
Bethesda, United States Elegant Enterprise Wide Solutions, Inc Full time**Qualifications**: **Personnel shall have at least three (3) years’ experience in each of the following**: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device management D. Repairing, installing,...
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IT Service Desk Lead
5 days ago
Bethesda, United States RIVA Solutions Inc. Full timeTitle**:IT Service Desk Lead** Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: BA/BS degree and 7+ years of experience **_RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in...
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IT Service Desk Team Lead
3 weeks ago
Bethesda, United States Evolver Federal Full timeJob Description Job Description Overview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client. The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...
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IT Service Desk Team Lead
2 weeks ago
Bethesda, United States Evolver Federal Full timeOverview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client. The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3 issues. The IT Service Desk...
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IT Service Desk Team Lead
22 hours ago
Bethesda, United States Evolver Inc Full time**Overview**: The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3 issues. The IT Service Desk Team Lead will manage and direct the resolution of all complex technical issues. In doing so, the IT Service Desk Team Lead may conduct...
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IT Service Desk Team Lead
4 weeks ago
Bethesda, United States Evolver Federal Full timeJob DescriptionJob DescriptionOverview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client.The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...
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IT Service Desk Team Lead
1 week ago
Bethesda, United States Evolver Federal Full timeJob DescriptionJob DescriptionOverview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client.The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...
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IT Service Desk Team Lead
3 weeks ago
Bethesda, United States Amdex Corporation Full time**JOB NUMBER**: 1531 | **LOCATION**: Bethesda, MD | **CLEARANCE/ACCESS LEVEL**: Public Trust AMDEX.ai The Art of Data Science - The **Service Desk Team Lead** will oversee service desk issues of all tiers and provide hands-on Tier 3 support on-site for our NIH client. Will oversee the resolution of complex technical challenges, conduct in-depth root cause...
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Help Desk Support Technician
2 weeks ago
Bethesda, United States latitude Full timeResponsibilities:Technical Support: Provide advanced technical support to resolve complex hardware, software, and network issues. Respond to and manage escalated tickets from Tier 1 support, ensuring timely resolution and communication with end-users.Troubleshooting: Diagnose and troubleshoot advanced IT problems, including operating system errors,...
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IT Service Desk Team Lead
4 days ago
Bethesda, United States Tantus Technologies Full timeOverview In anticipation of an award, Tantus Technologies, Inc. - recognized by the Washington Post as a Top Workplace - is seeking an IT Service Desk Team Lead. You will oversee service desk issues of all tiers as well as providing hands-on Tier 3 support, overseeing the resolution of complex technical challenges, conducting in-depth root cause analyses,...
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IT Service Desk Team Lead
3 weeks ago
Bethesda, United States Amdex Full timeJob Description Job Description JOB NUMBER: 1531 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions,...