Workday Service Desk Specialist

5 days ago


Somerville, United States Mastech Digital Full time

Overview: As the primary Workday Support contact, you will provide essential technical assistance and training to end users following the Workday go-live. This role focuses on delivering exceptional customer service and troubleshooting technical issues.

Responsibilities:

  • Serve as the main point of contact for Workday-related inquiries and training.
  • Provide efficient technical support to end users via phone and online portal.
  • Troubleshoot software setup, configuration, and other technical issues.
  • Maintain and update the knowledge database and documentation.
  • Communicate effectively with subject matter experts through various channels.
  • Prioritize and escalate calls as needed, adhering to ITIL best practices.
  • Document issues and resolutions and prepare daily turnover reports.
  • Ensure proper shift coverage for incoming calls.
  • Participate in projects to enhance Service Desk operations and technology deployment.


Qualifications:

  • One year of customer service experience, preferably with phone support.
  • Experience in technical support is a plus.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to multitask and prioritize effectively.
  • General knowledge of operating systems (Windows, Mac OS) and software (Office 365).
  • Understanding of networking concepts and mobile devices.
  • Familiarity with information security concepts and IT Service Management (ITSM) best practices is a plus.


  • Workday Help Desk

    2 months ago


    Somerville, United States Randstad Full time

    Job DescriptionJob DescriptionWant to put you customer service and technological skills to use at one of the largest hospital systems in the country? Randstad Sourceright in partnership with Mass General Brigham are actively seeking a Service desk support specialist for their call center at Assembly Row who has working knowledge of Workday. If you're...

  • Workday Help Desk

    2 months ago


    Somerville, United States Randstad Full time

    Job DescriptionJob DescriptionWant to put you customer service and technological skills to use at one of the largest hospital systems in the country? Randstad Sourceright in partnership with Mass General Brigham are actively seeking a Service desk support specialist for their call center at Assembly Row who has working knowledge of Workday. If you're...


  • somerville, United States Mastech Digital Full time

    Overview: As the primary Workday Support contact, you will provide essential technical assistance and training to end users following the Workday go-live. This role focuses on delivering exceptional customer service and troubleshooting technical issues.Responsibilities:Serve as the main point of contact for Workday-related inquiries and training.Provide...


  • Somerville, United States Mastech Digital Full time

    Overview: The Service Desk Support Specialist will manage Workday-related tickets and provide technical support during the system's go-live. This role involves resolving technical issues, training contractors, and efficiently handling service desk requests.Key Responsibilities:Act as the primary contact for Workday support and training.Manage and resolve...


  • Somerville, MA, United States Mastech Digital Full time

    Overview: As the primary Workday Support contact, you will provide essential technical assistance and training to end users following the Workday go-live. This role focuses on delivering exceptional customer service and troubleshooting technical issues.Responsibilities:Serve as the main point of contact for Workday-related inquiries and training.Provide...


  • Somerville, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

    Title: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...


  • somerville, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

    Title: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...


  • somerville, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

    Title: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...


  • Somerville, Massachusetts, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Workday Support Specialist to join our team at Randstad. As a key member of our service desk, you will provide technical support services to end-users via telephone and online portal, ensuring seamless resolution of technical issues.Key ResponsibilitiesProvide professional, efficient, and effective customer service...


  • Somerville, MA, United States Mastech Digital Full time

    Overview: The Service Desk Support Specialist will manage Workday-related tickets and provide technical support during the system's go-live. This role involves resolving technical issues, training contractors, and efficiently handling service desk requests.Key Responsibilities:Act as the primary contact for Workday support and training.Manage and resolve...

  • Help Desk Technician

    4 weeks ago


    Somerville, Massachusetts, United States Mastech Digital Full time

    Mastech Digital is seeking a skilled Service Desk Specialist to join our team. As a key member of our support team, you will be responsible for managing Workday-related tickets and providing technical support during the system's go-live. Your primary focus will be on resolving technical issues, training contractors, and efficiently handling service desk...


  • Somerville, MA, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

    Title: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...


  • Somerville, Massachusetts, United States The Computer Merchant, LTD. Full time

    Job Title: Service Desk Support Specialist IILocation: Somerville, MAWage Range: $20-22/hourJob Number: PHCSJPJob Summary:We are seeking a highly skilled Service Desk Support Specialist II to join our team at The Computer Merchant, LTD. in Somerville, MA. As a key member of our support team, you will be responsible for providing exceptional customer service...


  • Somerville, Massachusetts, United States The Computer Merchant, LTD. Full time

    Job Title: Service Desk Support Specialist IILocation: Somerville, MAWage Range: $20-22 per hourJob Summary:We are seeking a highly skilled Service Desk Support Specialist II to join our team at The Computer Merchant, LTD. in Somerville, MA. As a key member of our support team, you will be responsible for providing exceptional customer service and technical...


  • Somerville, United States Infinite Computer Solutions (ICS) Full time

    Title : IT Service Desk Engineer/LeadLocation : Somerville, MATerm :Long Term Contract/Fulltime/Permanent Job Descriptions Below:Server Monitoring, Security Monitoring and End Point Security administration IT Service Desk Team Lead Job Description Responsibilities Represent the organization well by interacting in a professional, courteous, and positive...


  • Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time

    Job Title: Front Desk AgentAt Holiday Inn Boston - Bunker Hill Area, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:We are looking for a detail-oriented and organized individual to provide exceptional service to our guests. As a Front Desk Agent, you will be responsible for checking guests in and out,...

  • Front Desk Supervisor

    3 weeks ago


    Somerville, Massachusetts, United States New York Sports Clubs Full time

    Customer Service ExcellenceThe Front Desk Supervisor plays a vital role in providing a welcoming and safe environment for members and guests during opening/closing hours. This individual will act as a role model for Service and Sales Representatives, promoting a high level of customer service and ensuring a positive experience for all.Key...

  • Front Desk Associate

    4 weeks ago


    Somerville, Massachusetts, United States Colwen Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Row at Assembly Row. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesOperate the front desk and...


  • Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Boston - Bunker Hill Area. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesVerify guest registration information and process...

  • Help Desk Analyst II

    1 month ago


    Somerville, United States Visium Resources, Inc. Full time

    11166 IntroductionVisium Resources has been asked to identify qualified candidates for this Help Desk Analyst II position in Somerville, MA. This position is a contract opportunity for a leading transportation authority and is expected to be on-site for a duration of 6+ months. The pay rate will range from $28 - $29 an hour. SummaryThe Help Desk Analyst II...