Service Desk Specialist

1 month ago


Somerville, United States Mastech Digital Full time

Overview: The Service Desk Support Specialist will manage Workday-related tickets and provide technical support during the system's go-live. This role involves resolving technical issues, training contractors, and efficiently handling service desk requests.


Key Responsibilities:

  • Act as the primary contact for Workday support and training.
  • Manage and resolve tickets through the service desk, prioritizing issues using ITIL best practices.
  • Provide phone and online support for technical troubleshooting.
  • Maintain and update ticket documentation and knowledge bases.
  • Escalate unresolved issues to appropriate teams.

Qualifications:

  • 1+ years of experience in customer service, preferably with ticketing systems.
  • Familiarity with ITIL, Windows/Mac OS, Office 365, and basic networking.
  • Strong problem-solving, communication, and multitasking skills.



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