Service Desk Specialist
1 month ago
Overview: The Service Desk Support Specialist will manage Workday-related tickets and provide technical support during the system's go-live. This role involves resolving technical issues, training contractors, and efficiently handling service desk requests.
Key Responsibilities:
- Act as the primary contact for Workday support and training.
- Manage and resolve tickets through the service desk, prioritizing issues using ITIL best practices.
- Provide phone and online support for technical troubleshooting.
- Maintain and update ticket documentation and knowledge bases.
- Escalate unresolved issues to appropriate teams.
Qualifications:
- 1+ years of experience in customer service, preferably with ticketing systems.
- Familiarity with ITIL, Windows/Mac OS, Office 365, and basic networking.
- Strong problem-solving, communication, and multitasking skills.
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Service Desk Support Specialist
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somerville, United States Delphi-US, LLC - Peacemakers in the Talent War Full timeTitle: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...
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Service Desk Support Specialist
2 weeks ago
somerville, United States Delphi-US, LLC - Peacemakers in the Talent War Full timeTitle: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...
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Service Desk Support Specialist
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Somerville, United States Delphi-US, LLC - Peacemakers in the Talent War Full timeTitle: Service Desk Support Specialist (Contract)- Job#5229Location: Somerville, MAJob Description: Our client located in Somerville, MA has an immediate opening for a Service Desk Support Specialist to join their team. The Service Desk Support Specialist will act as the SME for workday when it goes live. They will not only be the primary contact for workday...
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