Workday Help Desk

2 months ago

Somerville, United States Randstad Full time
Job DescriptionJob Description

Want to put you customer service and technological skills to use at one of the largest hospital systems in the country? Randstad Sourceright in partnership with Mass General Brigham are actively seeking a Service desk support specialist for their call center at Assembly Row who has working knowledge of Workday. If you're open to a contract role and fully vaccinated, please apply today MUST BE FULLY VACCINATED.

salary: $22 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

This role will act as the SME for workday when it goes live. They will not only be the primary contact for workday related issues, but act as the trainer for current contractors for the go live.

The Service Desk Support Specialist is responsible for providing technical support services to end users via telephone, including software setup, configuration and troubleshooting. Requests may also be received via an online portal.

The specifics, if any, associated with the Service Desk Support Specialist I role are described in the attached Position Summary.
• Provide professional, efficient and effective customer service to the end-user community
• Answer incoming phone calls to the Service Desk using Information Technology Infrastructure Library (ITIL) best practices
• Respond to tickets submitted by end users through online portal
• Troubleshoot technical issues for end-users of Mass General Brigham and all its entities
• Use and assist in maintaining knowledge database and other documentation to help resolve issues
• Communicate with subject matter experts via various methods including email and instant messaging applications
• Prioritize and triage calls to appropriate groups if call cannot be resolved using ITIL best practices
• Document issues and resolutions effectively and efficiently
• Provide daily turnover reports
• Maintain proper shift coverage for answering calls


Skills
  • Customer Service
  • phone etiquette
  • Communication
  • Basic Computer Skills
  • Front Desk
  • IT Help Desk
  • Front Desk Coordination
  • IT - Infrastructure
  • Workday (1 year of experience is required)
    Qualifications
  • Years of experience: 1 year
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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