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Technical Support Specialist

2 months ago

Danbury, United States Jobot Full time
A manufacturer of world class air flow measurement and control products used in critical environments and other specialized applications.

This Jobot Job is hosted by: Courtney Hoogervorst
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $30 - $45 per hour

A bit about us:

A manufacturer of world class air flow measurement and control products used in critical environments and other specialized applications.

Why join us?
  • Health, Dental, Vision
  • 401K
  • Short term and long-term disability and FSA
  • PTO / Sick Time


Job Details

Immediate openings for a Technical Support Specialist to join a manufacturer's of air flow measurement and control products. This role is responsible for providing post-sales customer service and technical support to end-users, sales representatives, and field technicians working with our air flow products.

Ideal candidate would have a background with Building Automation / HVAC Controls projects

Responsibilities:
  • Technical Support: Provide phone-based troubleshooting and guidance to customers, ensuring quick and accurate diagnosis and resolution of field problems.
  • Manage RMA Process: Oversee the entire RMA process, from authorization to closure, including evaluation, warranty determination, pricing, and reporting on RMA activity and trends.
  • Customer Training: Conduct product training for customers under the direction of the Training Coordinator.
  • Manage Database: Maintain and update the database with field reports and engineering updates, coordinating with regional operations.
  • Field Service and Operations Support: Travel to customer sites for system startups, troubleshooting, and related support as needed.
  • Manufacturing and Engineering Support: Assist the manufacturing and engineering departments as required.

Requirements:
  • A 2-year technical degree is desired and 3+ years of related experience will be considered
  • Strong computer skills required
  • Knowledge of the HVAC building automation industry is a plus


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.