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IT Support Specialist
2 months ago
The Center for Orthopedic and Research Excel is seeking a dedicated Desktop Support Engineer to enhance our IT support services. This role is crucial in ensuring that our technology infrastructure operates smoothly and efficiently.
Benefits:
- Comprehensive Health & Welfare Benefits
- Health Savings Account (HSA) with qualifying High Deductible Health Plans (HDHP) and company contribution
- 401(k) retirement plan with company match after 6 months of employment (including part-time employees)
- 24/7 Employee Assistance Program for support
- Employee Recognition Days
- Wellness Programs for employees
Key Responsibilities:
- Install, configure, and maintain Windows-based systems and associated peripheral devices.
- Effectively manage the installation and troubleshooting of business applications.
- Design and implement desktop applications.
- Develop wireless and network solutions.
- Create and manage printer configurations for clinical applications.
- Escalate technical issues to hardware and software vendors as needed.
- Handle user requests and errors through the IT help desk ticketing system.
- Document daily activities and create user manuals as required.
- Maintain accurate tracking of company assets through the inventory management system.
- Demonstrate a commitment to enhancing the efficiency and security of IT services.
- Ensure high levels of customer satisfaction.
- Uphold confidentiality in all interactions.
Qualifications:
- High school diploma or equivalent experience preferred.
Experience:
- 2 to 4 years of experience in IT/Desktop Support, with proficiency in all Windows operating systems.
- Intermediate skills in Microsoft Office Professional Suite are required.
- Experience in Healthcare IT is preferred.