HVAC Controls Technical Support Specialist
2 weeks ago
A leading manufacturer specializing in high-quality air flow measurement and control solutions for critical environments and specialized applications.
Position Overview:
We are currently seeking an HVAC Controls Support Specialist to provide exceptional post-sales customer service and technical assistance to end-users, sales teams, and field technicians working with our innovative air flow products.
Key Responsibilities:
- Technical Assistance: Deliver phone-based troubleshooting and support to clients, ensuring prompt and precise diagnosis and resolution of issues.
- RMA Management: Oversee the entire Return Merchandise Authorization process, from initiation to completion, including evaluation, warranty assessment, pricing, and reporting on RMA trends.
- Customer Education: Facilitate product training sessions for clients under the guidance of the Training Coordinator.
- Database Management: Keep the database updated with field reports and engineering modifications, collaborating with regional operations.
- Field Support: Travel to customer locations for system startups, troubleshooting, and related assistance as required.
- Manufacturing and Engineering Collaboration: Provide support to manufacturing and engineering teams as necessary.
Qualifications:
- A 2-year technical degree is preferred, along with 3+ years of relevant experience.
- Proficient computer skills are essential.
- Familiarity with the HVAC building automation sector is advantageous.
Why Work With Us?
- Comprehensive Health, Dental, and Vision Insurance
- 401K Retirement Plan
- Short-term and Long-term Disability Coverage
- Paid Time Off and Sick Leave
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