HVAC Controls Technical Support Specialist

2 weeks ago


Danbury, Connecticut, United States Jobot Full time
About the Company:

A leading manufacturer specializing in high-quality air flow measurement and control solutions for critical environments and specialized applications.

Position Overview:

We are currently seeking an HVAC Controls Support Specialist to provide exceptional post-sales customer service and technical assistance to end-users, sales teams, and field technicians working with our innovative air flow products.

Key Responsibilities:
  • Technical Assistance: Deliver phone-based troubleshooting and support to clients, ensuring prompt and precise diagnosis and resolution of issues.
  • RMA Management: Oversee the entire Return Merchandise Authorization process, from initiation to completion, including evaluation, warranty assessment, pricing, and reporting on RMA trends.
  • Customer Education: Facilitate product training sessions for clients under the guidance of the Training Coordinator.
  • Database Management: Keep the database updated with field reports and engineering modifications, collaborating with regional operations.
  • Field Support: Travel to customer locations for system startups, troubleshooting, and related assistance as required.
  • Manufacturing and Engineering Collaboration: Provide support to manufacturing and engineering teams as necessary.

Qualifications:
  • A 2-year technical degree is preferred, along with 3+ years of relevant experience.
  • Proficient computer skills are essential.
  • Familiarity with the HVAC building automation sector is advantageous.

Why Work With Us?
  • Comprehensive Health, Dental, and Vision Insurance
  • 401K Retirement Plan
  • Short-term and Long-term Disability Coverage
  • Paid Time Off and Sick Leave



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