Field Customer Service Representative

6 months ago

Chamblee, United States Hobart Service Full time

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

This position is essential to delivering exceptional customer service Via email and telephonic interactions. The successful candidate will manage customer inquiries, resolve issues promptly, and work towards creating lasting customer relationships. The role also involves efficient management of multiple Outlook inboxes.

Job Description

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

40% Act as Inbound Customer Contact Across a Specific Market Area: Respond to incoming customer communications efficiently and professionallyEnter a high volume of orders into the system with minimal errorsUtilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policiesEnhance the customer service experience 50% Manage Multiple Outlook Inboxes: Log new service requests for the correct officeForward any requests for updates to the appropriate dispatcher or service manager 10% Handle Other Duties and Projects:  Additional responsibilities and projects as assignedEnsuring customer awareness of service product offerings

Qualifications

The successful candidate should possess:

Education and Work Experience:

High school diploma or GED with 0-2 years of relevant experience

Job-Specific Knowledge:

Customer Service - Demonstrate a high degree of professionalism with excellent communication skills Familiarity with FEG proprietary information Field service policy and procedures Strong Office suite proficiency

COMPETENCIES

Technical and Analytical Skills:

Basic math competences Ability to comprehend instructions within orders and translate them into the desired outcome Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel and maps

Time Management and Communication Skills:

Dependable, punctual, and positive attitude Prioritize workload, special tasks, and concurrent projects effectively Demonstrated ability to communicate professionally with individuals both within and outside the organization Ability to handle multiple priorities in a fast-paced environment Proven ability to multi-task and work independently

Additional Information

The candidate should be aware of the following physical demands and work environment characteristics:

Physical Demands: Regularly required to stand; use hands to handle and talk or hear.Frequently required to reach with hands and arms.Continually working on a computer.Wearing audio headset 100% of the time Working Conditions: The noise level in the work environment is usually moderate.

HOURS OF WORK:

Assigned shift with overtime as required. Willingness to be flexible to provide necessary coverage for peak periods, vacations, and holidays.

Why work for us?

Competitive pay Great insurance options with low premiums Paid vacation and holidays 401K with company match Extensive on-the-job, online, and classroom training Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.


If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

  • Customer Service Delivery Advocate

    3 months ago

    Chamblee, United States Carvana Full time

    Job DescriptionJob DescriptionWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or...

  • Customer Service Delivery Advocate

    4 weeks ago

    Chamblee, United States Carvana Full time

    Job DescriptionJob DescriptionWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or...

  • Customer Delivery Driver

    3 weeks ago

    Chamblee, United States Carvana Full time

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Automotive Service Advisor

    1 month ago

    Chamblee, Georgia, United States TLS Motorworks Full time

    About TLS MotorworksTLS Motorworks is a family-owned and operated business dedicated to providing exceptional service to our customers. We strive to make the vehicle maintenance and repair process as easy and stress-free as possible.Our TeamWe are seeking a self-motivated and organized individual to join our team as an Automotive Service Advisor. As a key...

  • Front Line Manager

    3 days ago

    Chamblee, United States Department Of The Treasury Full time

    Job DescriptionWe are seeking a highly skilled Senior Manager to lead our Taxpayer Services team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction and retention, as well as collaborating with other teams and departments to achieve organizational goals.This is an exciting...

  • Contact Center Supervisor

    3 days ago

    Chamblee, United States Department Of The Treasury Full time

    Job Description:The Department Of The Treasury is seeking a highly skilled and experienced Contact Center Supervisor to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our contact center, ensuring that all customer inquiries are handled in a professional and efficient manner.Key...

  • Senior Manager

    4 days ago

    Chamblee, United States Department Of The Treasury Full time

    Job SummaryThe Department Of The Treasury is seeking a highly skilled Front Line Manager to lead our Taxpayer Services team. As a key member of our organization, you will be responsible for planning, directing, and evaluating the work of subordinates, ensuring that they have the necessary resources and support to achieve their goals.This is an exciting...

  • Automotive Service Consultant

    5 days ago

    Chamblee, Georgia, United States TLS Motorworks Full time

    Company OverviewTLS Motorworks is a family-owned and operated business based in Chamblee, GA. Our goal is to provide an exceptional experience for our customers by making regular vehicle maintenance and repair as easy and stress-free as possible.Estimated Salary Range$55,000 - $70,000 per year, depending on experience and qualifications.About the RoleWe are...

  • Automotive Service Advisor

    6 months ago

    Chamblee, United States TLS Motorworks Full time $1,200 - $1,500

    TLS Motorworks is a local family-owned and operated business located in Chamblee, GA. Most people dread having regular maintenance or repair performed on their vehicles -- TLS aims to make that process as easy and pain-free as possible! Work-life balance, continued education, and a pleasant work environment are extremely important at TLS. We are looking for...

  • Reliable Delivery Associate

    1 week ago

    Chamblee, Georgia, United States Carvana Full time

    At Carvana, we're redefining the car-buying experience by prioritizing customer satisfaction and delivering exceptional service. As a Delivery Associate, you'll play a vital role in making this happen.We're seeking highly motivated and energetic individuals with at least 2 years of customer-facing experience to join our team. Your primary responsibility will...

  • Phlebotomist - Patient Service Center

    6 days ago

    Chamblee, United States Labcorp Full time

    Company Overview:LabCorp is a leading healthcare company that provides vital information to help clients and patients understand their health. We are passionate about helping people live happy and healthy lives.About the Job:We are seeking a Phlebotomist to work in our Patient Service Center in Chamblee, GA. As a Phlebotomist, you will provide exceptional...

  • Automotive Service Professional

    1 week ago

    Chamblee, Georgia, United States TLS Motorworks Full time

    Be Part of a Team That Changes the Way People Perceive MechanicsTLS Motorworks is committed to delivering exceptional customer experiences and creating an excellent work environment for its team members. We believe in combining technology, honesty, and transparency to achieve our mission.Compensation PackageWe offer competitive compensation packages that...

  • Automotive Service Advisor

    3 days ago

    Chamblee, United States Ed Voyles KIA of Chamblee Full time

    About UsAt Ed Voyles KIA of Chamblee, we pride ourselves on being a family-owned business in the North Metro Atlanta area. Our goal is to provide an exceptional experience for our customers, and we're looking for experienced automotive service advisors to join our team.Salary and BenefitsWe offer a competitive pay plan with unlimited earning potential,...

  • Phlebotomy Specialist for Patient Service Center

    6 days ago

    Chamblee, United States LabCorp Full time

    About LabCorpLabCorp is a leading healthcare company that provides vital information to help people live happy and healthy lives. Our team is passionate about delivering exceptional service and making a real difference in the community.Salary and BenefitsWe offer a competitive salary of $45,000 per year, plus benefits that include medical, dental, vision,...

  • O&M Supervisor

    2 weeks ago

    Chamblee, United States SDAC Full time

    Job DescriptionJob DescriptionSDAC is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Company Information:  SDAC  (http://sdac8a.com) provides a total,...

  • Automotive Service Liaison

    1 week ago

    Chamblee, Georgia, United States TLS Motorworks Full time

    About TLS MotorworksTLS Motorworks is a family-owned business located in Chamblee, GA. We strive to make vehicle maintenance and repairs a seamless experience for our customers. Our team values work-life balance, continuous learning, and a positive work environment.

  • retail Key Carrier coordinator

    1 month ago

    Chamblee, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Area Middle School _School Nutrition Assistant 6hr

    2 months ago

    Chamblee, United States DeKalb County School District Full time

    Position Type: Food Service/Nutrition/School Nutrition Assistant 6hr Date Posted: 9/13/2024 Location: Chamblee Middle Chamblee Middle School is seeking an experienced School Nutrition Assistant. The successful candidate must show evidence of an understanding of procedures for preparing high quality food and must follow established sanitation and safety...

  • Multifamily Maintenance Team Lead

    1 week ago

    Chamblee, Georgia, United States MULTIFAMILY Full time

    **Job Title:** Maintenance Supervisor, MultifamilyCompany OverviewPeachtree Creek on Ponce is a multifamily community seeking an experienced Maintenance Supervisor to join our team. As a key member of our maintenance staff, you will be responsible for delivering exceptional customer service and ensuring the upkeep of our properties.Estimated Salary: $55,000...

  • Beauty Consultant

    1 month ago

    Chamblee, United States Aloire Beauty World Part time

    Job DescriptionJob DescriptionAs a cashier at our beauty supply store, you will be the first point of contact for our customers, providing exceptional service while efficiently processing transactions. You will play a crucial role in ensuring a positive shopping experience for our patrons and contributing to the overall success of our store. **Key...