Field Customer Service Representative
3 months ago
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
This position is essential to delivering exceptional customer service Via email and telephonic interactions. The successful candidate will manage customer inquiries, resolve issues promptly, and work towards creating lasting customer relationships. The role also involves efficient management of multiple Outlook inboxes.
Job Description
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
40% Act as Inbound Customer Contact Across a Specific Market Area: Respond to incoming customer communications efficiently and professionallyEnter a high volume of orders into the system with minimal errorsUtilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policiesEnhance the customer service experience 50% Manage Multiple Outlook Inboxes: Log new service requests for the correct officeForward any requests for updates to the appropriate dispatcher or service manager 10% Handle Other Duties and Projects: Additional responsibilities and projects as assignedEnsuring customer awareness of service product offerings
Qualifications
The successful candidate should possess:
Education and Work Experience:
High school diploma or GED with 0-2 years of relevant experienceJob-Specific Knowledge:
Customer Service - Demonstrate a high degree of professionalism with excellent communication skills Familiarity with FEG proprietary information Field service policy and procedures Strong Office suite proficiencyCOMPETENCIES
Technical and Analytical Skills:
Basic math competences Ability to comprehend instructions within orders and translate them into the desired outcome Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel and mapsTime Management and Communication Skills:
Dependable, punctual, and positive attitude Prioritize workload, special tasks, and concurrent projects effectively Demonstrated ability to communicate professionally with individuals both within and outside the organization Ability to handle multiple priorities in a fast-paced environment Proven ability to multi-task and work independently
Additional Information
The candidate should be aware of the following physical demands and work environment characteristics:
Physical Demands: Regularly required to stand; use hands to handle and talk or hear.Frequently required to reach with hands and arms.Continually working on a computer.Wearing audio headset 100% of the time Working Conditions: The noise level in the work environment is usually moderate.HOURS OF WORK:
Assigned shift with overtime as required. Willingness to be flexible to provide necessary coverage for peak periods, vacations, and holidays.Why work for us?
Competitive pay Great insurance options with low premiums Paid vacation and holidays 401K with company match Extensive on-the-job, online, and classroom training Safety-conscious work environmentHobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
-
Customer Service Representative
2 weeks ago
Chamblee, Georgia, United States Internal Revenue Service Full timeJob SummaryThis is an entry-level position that offers a unique opportunity to gain experience in providing administrative and technical assistance to taxpayers. As a Customer Service Representative, you will participate in on-the-job and classroom training to develop your skills in interpreting and applying tax laws and regulations.Key...
-
Field Customer Service Representative
4 weeks ago
Chamblee, United States ITW Full timeHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...
-
Customer Service Representative
4 months ago
Chamblee, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Chamblee, GA, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
2 weeks ago
Chamblee, Georgia, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional work environment.Key...
-
Contact Representative DH
1 week ago
Chamblee, United States Internal Revenue Service Full timeThis position is the initial career step toward the full working level. The incumbent participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers. Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and...
-
Customer Service Delivery Advocate
4 days ago
Chamblee, United States Carvana Full timeJob DescriptionJob DescriptionWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or...
-
Customer Service Associate II
3 days ago
Chamblee, Georgia, United States HomeGoods Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at HomeGoods. As a key member of our store team, you will play a critical role in maintaining a positive customer shopping experience and supporting our loss prevention efforts.Key ResponsibilitiesMaintain a professional and visible presence at the...
-
Customer Experience Representative
2 weeks ago
Chamblee, Georgia, United States GUSTO HOLDINGS LLC Full timeAbout GUSTO HOLDINGS LLCGUSTO HOLDINGS LLC is a dynamic and innovative company that is passionate about delivering exceptional customer experiences. We are committed to fostering a motivated, inclusive, and supportive environment that aligns with our purpose of intentionally fostering growth.Job SummaryWe are seeking a highly skilled and motivated Service...
-
Automotive Service Representative
2 weeks ago
Chamblee, Georgia, United States TLS Motorworks Full timeAbout TLS MotorworksTLS Motorworks is a reputable, family-owned and operated business that prides itself on providing exceptional customer service and a pleasant work environment. We are committed to making the car maintenance and repair process as easy and stress-free as possible for our customers.Job SummaryWe are seeking a highly motivated and organized...
-
Full Time Customer Service Lead
4 weeks ago
Chamblee, United States HomeGoods Full timeStyle is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...
-
Field Services Project Foreman
4 weeks ago
Chamblee, GA, United States CoolSys Full timeOverview: **$7,500 Sign-On Bonus** Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. Headquartered in Southern...
-
Client Service Representative
2 weeks ago
Chamblee, Georgia, United States CityVet Full timeAbout CityVetAt CityVet, we prioritize the well-being of both people and pets. Our mission is to provide exceptional care and service to our clients, while fostering a positive and supportive work environment for our team members.Job SummaryWe are seeking a highly skilled and compassionate Client Service Specialist to join our team at CityVet. As a key...
-
70182-LP Customer Service Associate II
3 months ago
Chamblee, United States HomeGoods Full timeJOB DESCRIPTION Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes:...
-
Automotive Customer Service Specialist
3 weeks ago
Chamblee, Georgia, United States TLS Motorworks Full timeCompany Overview:TLS Motorworks is a locally owned and operated automotive service center dedicated to providing exceptional vehicle maintenance and repair services. Our mission is to simplify the process of automotive care, ensuring a stress-free experience for our customers.Work Environment:At TLS, we prioritize a healthy work-life balance, ongoing...
-
Service Plumber
3 months ago
Chamblee, United States Blue Flow All-Service Plumbing Full timeJob DescriptionJob DescriptionLicensed Service Plumber – Chamblee, GA Do you have at least 3 years of plumbing experience? Driven to grow, learn, and be the best in the plumbing trade? Want to work in a place where you are appreciated by your team and customers? If you answered yes, look no further, we want you! We are looking for an experienced...
-
Service Plumber
3 weeks ago
Chamblee, United States Blue Flow All-Service Plumbing Full timeJob DescriptionJob DescriptionLicensed Service Plumber – Chamblee, GA Do you have at least 3 years of plumbing experience? Driven to grow, learn, and be the best in the plumbing trade? Want to work in a place where you are appreciated by your team and customers? If you answered yes, look no further, we want you! We are looking for an experienced...
-
Service Plumber
3 weeks ago
Chamblee, United States Blue Flow All-Service Plumbing Full timeJob DescriptionJob DescriptionLicensed Service Plumber – Chamblee, GA We are looking to build our team! Do you have at least 5+ years of plumbing experience? Would you like to dispatch from home? Would you like to work with your friends (we have multiple positions available)? We are looking for experineced Plumbers to join our team in Chamblee, GA. At...
-
Customer Service Associate II
1 week ago
Chamblee, Georgia, United States HomeGoods Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at HomeGoods. As a key member of our store team, you will play a critical role in maintaining a positive customer shopping experience and supporting the District Loss Prevention Manager and Store Management in executing core responsibilities.Key...
-
Tax Compliance Specialist
4 weeks ago
Chamblee, Georgia, United States Internal Revenue Service Full timePosition Overview:The Tax Compliance Specialist plays a crucial role in ensuring accurate tax assessments and compliance with federal regulations. This position involves detailed analysis and communication with taxpayers regarding their tax situations.Key Responsibilities:Evaluate responses to AUR notices that suggest modifications to income, deductions,...
-
Territory Sales Representative
1 day ago
Chamblee, Georgia, United States US Foods, Inc. Full timeJob SummaryWe are seeking a highly motivated and results-driven Territory Sales Representative to join our team at US Foods, Inc. As a key member of our sales team, you will be responsible for fostering customer relationships, managing deliveries, and driving business growth in your assigned territory.Key ResponsibilitiesFoster strong relationships with...
