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Customer Service Representative

2 months ago

Chamblee, Georgia, United States Internal Revenue Service Full time
Job Summary

This is an entry-level position that offers a unique opportunity to gain experience in providing administrative and technical assistance to taxpayers. As a Customer Service Representative, you will participate in on-the-job and classroom training to develop your skills in interpreting and applying tax laws and regulations.

Key Responsibilities
  • Provide assistance to taxpayers in responding to non-routine requests for information
  • Apply laws, rules, and regulations to resolve issues and discrepancies
  • Conduct face-to-face and telephone interviews to resolve problems and issues
  • Negotiate with taxpayers to resolve issues and collect taxes
  • Perform administrative and technical procedures using a computer to locate and review records
Requirements
  • One year of specialized experience in a position that involved frequent contact with the public
  • Experience in applying laws, rules, and regulations to resolve issues and discrepancies
  • Ability to conduct face-to-face and telephone interviews to resolve problems and issues
  • Ability to negotiate with taxpayers to resolve issues and collect taxes
  • Ability to perform administrative and technical procedures using a computer
Education
  • Completed at least 4 years of education above the high school level leading to a Bachelor's degree