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Dispatcher

3 months ago

Riverside, United States AMR Full time

Responsibilities

Dispatcher (Full Time)

Riverside, CA

Reports To:  Communications Supervisor

Department:  Communications Center

Status:  Non-Exempt

Internal Applicants please apply through the Home Portal, AMR Employee.

POSITION SUMMARY:  The Dispatcher I functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols. Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. Responsible for generating applicable reports and checking for accuracy. Other duties as defined by the formal job description

Minimum Qualifications:

Education/Licensing/Certification:

High school diploma or equivalent State ID/DL ICS courses. Please refer to the following link to complete the trainings:  IS-100 (ICS 100) IS-200 (ICS 200) IS-700 (NIMS) IS-800 (NIMS)

Experience:

Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

Knowledge and Skills:

Ability to communicate clearly on the radio and telephone. Ability to record, transmit, and report information accurately. Ability to efficiently utilize all equipment assigned to him/her. Ability to manage multiple tasks simultaneously. Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. Ability to understand basic computer applications.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage. Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued. For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match. We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.