Ambulance Medical Dispatcher

3 months ago

Riverside, United States Advantage Ambulance Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Advantage Ambulance is a BLS and CCT ambulance provider headquartered in the county of Riverside, California. Advantage is known for providing the highest quality of care and serving our communities with unmatched commitment. In December 2016, we achieved elite status by achieving the Commission on Accreditation of Ambulance services (CAAS). Only 1% of all ambulance organizations in the United States have achieved this accreditation. As a dispatcher with Advantage, you have an opportunity to work for a great employer...all while playing your part in the company's positive impact in the communities in which we serve.

WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK:
  • State of the art dispatching center
  • Coveted 12-hour shifts with more days off
  • Dynamic department with experienced and supportive leadership
  • Amenitiesour CEO has been quoted saying I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshmentsa place that everyone wants to come to each day.
  • Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance

Our Dispatchers are responsible for answering, evaluating, and triaging all transport requests and deploying the most appropriate resources. We strive for excellence, and as such, expect every EMS Dispatcher to provide each caller with exemplary customer service.

REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS:
  • Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)
  • Availability to work 12-hour rotating shifts (Required)
  • One (1) year of direct customer service experience (Preferred)
  • Previous work experience in a communications center or as an EMS dispatcher (Preferred)
  • Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)
  • High school diploma or equivalent (Preferred)

DISPATCHER ROLES & RESPONSIBILITIES:
  • Demonstrate exceptional customer service skills with both internal and external customers
  • Ability to strategically review, plan, and deploy resources
  • Maintain a calm and professional demeanor
  • Take direction, work independently, and as part of a group
  • Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
  • Familiarity with company service areas and medical facilities
  • Working knowledge of service area geography, roadways, and traffic patterns
  • Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
  • Professionally control difficult interactions and effectively direct the flow of the conversation
  • Proficiency with computer operations, word processing, email, and spreadsheet software programs
  • Operate a multi-line phone system
  • Document all phone and radio transactions using a computer-aided dispatch (CAD) program
  • Attend all mandatory meetings and trainings
  • Perform other duties as assigned by management or the leadership team

PHYSICAL REQUIREMENTS
  • Must be able to sit for an extended period of time
  • Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
  • Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
  • Adequate vision is required in order to read information from printed sources and computer screens

BENEFITS:
  • 401(k)
  • Health insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance

Looking for something better? Join our team*

Apply to this job with your resume to be considered for this position.

*Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.

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