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Restaurant Shift Leader

4 months ago

Highland, United States Hardees - Capstone Restaurant Group Full time

Restaurant Shift Leader


SUMMARY OF POSITION: The Shift Leader assists the Assistant
Manager and General Manager with management activities and duties, ensuring all
activities are consistent with and support the restaurant’s business
plan. The Shift Leader ensures all Team Members are performing their job
responsibilities and meeting all expectations in all areas of their
job description.

ESSENTIAL
DUTIES:

·        
Take necessary
action to ensure all hospitality service is outstanding; anticipates and
exceeds guest needs; handles situation and requests immediately in a positive
manner.

·        
Effectively
“paths” the restaurant to monitor all aspects of the restaurant’s operation to
anticipate problems; takes initiative to correct problem areas immediately.

·        
Consistently
enforces and maintains all quality, service and cleanliness standards.

·        
Monitors and
maintains proper staffing levels and labor costs.

·        
Create a friendly
atmosphere for Team Members and Guests.

·        
Effectively train
and provide direction and supervision for Team Members.

·        
Support efforts to
maximize sales and profits and minimize controllable costs.

·        
Effectively plan,
organize and implement all operational routines and activities during your
shift.

·        
Maintain a
cooperative, harmonious working relationship with management and fellow Team
Members.

·        
Performing other
tasks as directed by management.

·        
Ensuring all
sanitation, safety and security policies and procedures are observed and
enforced.

·        
Ensure personal
appearance meets company standard and displays professionalism at all times.

·        
Recognize and
adhere to all HR, sanitation, safety and security policies and procedures to
provide a safe and compliant environment for all.

REQUIREMENTS:

·        
Stand for long
periods of time.

·        
Work around high
temperatures.

·        
Work around others
in close quarters.

·        
Able to lift 50 pounds
comfortably.

·        
Work with various
cleaning products.

·        
Must be a minimum
of 18 years old emancipated minor with documentation.

·        
Must be willing to
work flexible hours, including opening and closing shifts.

·        
Must have reliable
transportation and method of communication with restaurant (i.e. phone or
email).

KNOWLEDGE,
SKILLS AND ABILITY:

·        
Excellent
communication, interpersonal and leadership skills

·        
Ability to
maintain the respect of your team.

·        
Guest driven
focus.

·        
Ability to
effectively make decisions under pressure, while delegating tasks
appropriately.

·        
Excellent
organizational and prioritization skills.

·        
Ability to work
with others as a team.

·        
Ability to meet
performance standards.

·        
Ability to take initiative
and solve problems.

WHAT
MORE COULD YOU ASK FOR?

·        
Competitive
Wages

·        
Medical
Insurance

·        
Team
Member Referral Bonus Program

·        
Team
Member Discount Programs, with Financing Options

·        
Free
Meal per Shift and 50% discount for Immediate Family Members

·        
Paid
Time Off

·        
Tuition
Reimbursement

 

Capstone Restaurant
Group – A place where People, Hospitality & Integrity are Valued

People are what drives our organization;
without great people, we will not succeed. We will not get to the top, the
Capstone, without our people achieving new heights

Hospitality is providing a welcoming feeling to
our guests. It’s warm, it’s friendly, it’s a sincere appreciation that the guest
has chosen our restaurant

Integrity is critical for all of our Team
Members. We must be honest, we must be sincere, we must be consistent and fair.
We must operate by doing the right thing

 

We are always searching for talented Team
Members, at all levels, that are interested in growing with us and are excited
to provide our guests great hospitality, acting with integrity… every visit,
every experience

 

When you join the Capstone Restaurant
Group, you will be given the tools to not only succeed on the job, but we will
work with you to develop your skills to take advantage of the many promotion
opportunities that we offer in all of our markets. We are an equal opportunity
employer who takes pride in our diverse workforce. If you thrive in a
fast-paced environment, where hard work and success is rewarded, and you are
passionate about people, hospitality and integrity, we want to talk to you

 

To learn more about Capstone
Restaurant Group, go to www.capstonerestaurants.com. To learn more about the Hardee’s and
Carl’s Jr. Franchise, go to www.hardees.com or www.carlsjr.com.

 

Note:  This job
description is not intended to be an exhaustive list of all duties,
responsibilities or qualifications with the job.

Capstone Restaurant Group is an equal opportunity employer.

 



I understand and
acknowledge that Capstone Restaurant Group is an independently owned and
operated franchisee of Carl’s Jr. Restaurants LLC and Hardee’s Restaurants LLC
and, if I am hired, Capstone Restaurant Group will be my employer, not Carl’s
Jr. Restaurants or Hardee’s Restaurants. Further I understand and acknowledge
that Capstone Restaurant Group LLC is not acting as an agent for Carl’s Jr.
Restaurants, Hardee’s Restaurants or any of its affiliates.