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Customer Service Shift Leader

2 months ago

Highland, Illinois, United States Kroger Family of Companies Full time
Customer Experience Leader

Create an exceptional customer experience through outstanding service and a safe, clean environment. Foster a team culture that encourages excellent customer service and teamwork. Oversee Shift Leaders, Store Managers, and Customer Experience teams to deliver top-notch service. Key responsibilities include:

  • Establishing a positive and inclusive store environment
  • Coaching team members to deliver exceptional customer service
  • Collaborating with Shift Leaders and Store Managers to achieve sales and customer satisfaction goals
  • Ensuring a safe and clean store environment

Requirements: Ability to lead and motivate a team, excellent communication and problem-solving skills, and a passion for delivering exceptional customer service.