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SAP Basis Administrator II

2 months ago

Honolulu, United States Hawaiian Electric Full time

JOB FUNCTION:

The SAP Basis Administrator II is responsible for managing, installing, configuring, monitoring, tuning, and providing on-going Basis technical support for all SAP systems. This individual will troubleshoot and resolve SAP issues and will proactively enhance and maintain system stability, integrity, and performance. The SAP Basis Administrator II will also assist in coordinating small to medium-sized projects and will mentor junior SAP Basis Administrators.

ESSENTIAL FUNCTIONS:

Install, maintain, configure, and tune SAP environments to ensure integrity, and stability. Perform daily administration, monitoring, and system health checks. If issues arise, troubleshoot and perform problem analysis and resolution. Assists in continuous improvement initiatives. Analyze system logs and performance metrics and conduct workload analysis. Recommend and implement improvements in a timely manner to ensure optimal performance. Perform periodic system refreshes and maintain multi-landscape environments through tasks such as system refreshes and transport management. Ensure adherence to configuration management policies and troubleshoot transport errors. Assist in coordinating small to medium-sized projects. Assist in the planning, designing, and architecting of the SAP landscape. Provide support and perform problem resolution during development and maintenance phases of SAP projects. Handle, prioritize, and resolve tickets that range from break-fixes to enhancements. Able to troubleshoot high-to-moderate tickets independently. Coordinates and/or handles technical support with business users, as/if needed. Plan and implement SAP upgrades (kernel, SPS, EHP, patches) and new implementations as required. Requires collaborating with functional and technical teams. Trains/assists junior BASIS Administrator on tools and techniques used to analyze, configure, test, troubleshoot, and document SAP and SAP related information systems. Provides feedback regarding performance evaluations for team members; recommends project staffing; assists with project budgets and operating forecast development; and performs other staff functions as needed. Work solely or in concert with others to author requisite documentation to meet a variety of company needs, be it technical support document, text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team strategies, etc. Participate in an on-call pager rotation and be available for both scheduled and unscheduled work. Provide emergency problem resolution coverage in the event of either a system or database malfunction on a 24 hours a day, 7 days a week basis. Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

Thorough knowledge of the principles of information and office technology management normally acquired through college level courses or equivalent experience. Working knowledge of utility business, business and/or engineering principles & practices desirable. Working knowledge of Unix, SAN, and Oracle databases. Experience with the installation and maintenance of SAPsystems/infrastructure and software components such as ECC, CRM, Solution Manager, GRC, Fiori, PO, and BW. This includes working knowledge of SAP Basis administration; managing, monitoring, transport system management, system refreshes, upgrades/support packs, tuning, and troubleshooting of the SAP systems Ability to translate business requirements into technical design and maintain comprehensive technical documentation. Ability to comply with, and contribute to, system configuration standards and guidelines. Ability to maintain status of tasks, defects, issues, and support requests on a daily basis in an appropriate tool.

Skills Requirements

Communicate effectively (written and oral) with others and work well under pressure. Need to be conscientious and see problems through to completion with a high emphasis on problem ownership. Proven analytical and problem solving skills for assessment of complex production support issues and recommend / implement effective solutions. Be customer focused and a team player with the ability to work collaboratively with others. Excellent attention to detail, diligence and professionalism. Able to organize their time effectively on a daily and weekly basis with a high emphasis on efficient self-time management; reporting problems and requesting assistance as required. Reports progress to goals, identifies key risks and mitigation strategies, and provides direct support for other process teams. Deliver results within given time frames, ensuring that the standard of your work is maintained. Document your work in line with team standards.

Experience Requirements

Minimum of 5 years of hands-on experience in Basis Administration. Minimum of 5 years of hands-on experience with Unix/Linux operating system, SAN, and Oracle database. SAP Basis or SAP Security certifications would be nice but not required. A few (1-2) years of analytical experience in simple to complex systems. Bachelor's degree in IT, IS Computer Science or related degree.

Role:  PROFESSIONAL 

Number of Vacancies:  1 

Work Schedule:  Monday - Friday

Work Hours:  7:30 am - 4:00 pm

Lunch:  30 Minutes

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