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Sales and Customer Technologies Product Manager

5 months ago

Addison, United States SunSource Full time
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. It’s an exciting time to be a part of SunSource, we are a growing company seeking a highly talented and passionate Product Manager to lead in driving enterprise value creation through Sales & Customer facing technologies. This position will work closely with business and technology leadership to understand the enterprise objectives and drive the product roadmap for Sales and our customers to create enterprise value. Key objectives of this role will be to drive sales force efficiency and effectiveness, support the growth of digital revenue, enhance the customer experiences, and adoption of digital tools into the business. This person must have a customer-first mindset, obsess on how to improve our sales forces and is accountable for adoption and reporting out key KPIs. The successful candidate must be a strong facilitator and capable of translating user needs into business opportunities, own the product roadmap, prioritize & govern new features and capabilities and reports into the Chief Information Officer. 

Experience, Education and Skills

Bachelors or Masters Degree in computer science, information systems, business administration or related field, and/or equivalent work experience Three to five years of experience in digital product management or similar role Understanding of core Sales processes and enabling technologies Strong analytical, prioritization, and negotiating skills Experience in usability, UX and customer-focused design Passion for building great products to solve business problems Experience with Agile application development methodologies and cloud solutions Preferably experience in Distribution and/or Manufacturing Strong experience in Agile, Project Management/SCRUM After hours availability and travel are required

Essential Functions

Support and enhance the sales processes to increase revenue, drive automation, improve customer experiences and increase leads, opportunities and quotes across the enterprise Drive strategies and multi-year vision to build best-in-class Sales & Customer Tool roadmap including Feature Roadmap, Product Release Plans, and Backlog Grooming Spend time in the field with the Sales team to understand customer needs and day to day sales process Obsess on Sales & Customer needs to drive the product roadmap Lead voice of sales to inform the product roadmap. Conduct user research and usability studies, collaborating with the sales team and IT throughout the process Conduct research, validation, and white space analysis to identify opportunities for new or existing features and functionalities Ensure that sales initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation Drive application portfolio management and architecture for sales tools Excellent collaboration, relationship, stakeholder management, interpersonal, written and verbal communication skills Develop the annual Sales & Customer Tool operating and capital expenditure budget Scope of application products but not limited to: Stocked App – Custom Mobile Sales App & Sales Assistant, CRM (~8: Infor, JT, Rubber Tree, MITS, UDGLink..), Sales Reporting (Power BI, Other), Lead Management (Interlinx, Lead Method, Infor CRM), Sales Onboarding App Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing Lead Agile teams as the SCRUM master following the Agile development process. Including backlog grooming, sprint planning, standups, demos and retrospectives. Identify need and work with third party vendors on key sales initiatives Ensure and conduct high quality training and change management of Sales products to achieve business outcomes Responsible for Sales & Customer Tool Communication and Promotion Monitor and evaluate product performance to facilitate continuous iteration and improvement Measure Sales & Customer Tool Usage, Adoption & value based metrics Develop key KPIs and scorecard to measure sales force efficiency and effectiveness that align to the effectiveness of our digital and sales applications. Single point of contact for IT to support and lead strategic sales initiatives including Cross Selling, Competitor Focus, Target Account Selection, Hot Markets, WIG1 reporting, Accelerated Organic Growth, Prospecting Report status on and manage key stakeholders for WIG1, Cross Selling, Sales force expansion and other strategic sales initiatives  Would you rather see what we have to offer? Check out We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. . WE PARTICIPATE IN E- . If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned.