Product Management Director

4 weeks ago

Addison, Texas, United States ServiceNow Full time
Job Title: Director Product Management

At ServiceNow, we're redefining what it means to be a global market leader in the enterprise software industry. As a Director of Product Management, you'll play a critical role in shaping our product strategy and driving business outcomes.

About the Role

We're seeking a seasoned product management professional with a strong track record of delivering, evolving, and transforming GTM products. As a Director of Product Management, you'll lead technical product strategy for our Digital Technology Sales Transformation products, including Dynamics CRM, and drive large cross-functional programs that require balancing risks and achieving aggressive deadlines.

Key Responsibilities
  • Lead technical product strategy for Digital Technology Sales Transformation products, including Dynamics CRM
  • Drive large cross-functional programs that require balancing risks and achieving aggressive deadlines
  • Work cross-functionally to define a north star vision for CRM and GTM products with strategy of delivery and execution
  • Provide critical insights and up-to-date status to our executive team, including our CTO and CDIO, so they can make informed decisions on program prioritization and resource allocations
  • Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives
  • Communicate product priorities and build consensus
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
  • Communicate complex problems into easily understood requirements and provide solutions
Qualifications

To be successful in this role, you'll have:

  • 15+ years of experience in people and technical program management
  • Strong GTM product background with a proven track record of delivering, evolving, and transforming GTM products
  • Strong technical product delivery background in GTM product, MS Dynamics, CRM
  • A strategic mindset, strong leadership skills, and a proven track record of success in driving product partnerships
  • A track record of driving a positive and trust team environment
  • Product Management experience and/or Corporate development in SaaS companies
  • Knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle
  • Fanatical about customer success and tenacious at driving long-term customer value
  • Highly data-driven with a commitment to drive customer engagement towards business outcome and value realization
  • Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
  • A history of managing highly engaged, successful teams
  • Ability to thrive in a rapid growth, fast-paced environment
  • Excellent communication skills at all levels of an organization and across all functions
  • PMP, Six Sigma, and/or Agile certifications are a plus

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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