Patient Access Specialist/Front Office

3 months ago


Pittsburgh, United States AHN Neighborhood Hospital Full time

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.



Basic Qualifications

  • High School Diploma or GED, required
  • 1 year of patient registration and insurance verification experience in a health care setting, required; 2 years preferred
  • Emergency Department registration experience, strongly preferred
  • Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
  • Basic understanding of medical terminology
  • Excellent customer service
  • Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
  • Position requires fluency in English; written and oral communication


Essential Job Functions

  • Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
  • Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
  • Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
  • Provide and obtain signatures on required forms and consents
  • Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
  • Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
  • Obtain insurance authorizations as required by individual insurance plans where applicable
  • Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
  • Scan all registration and clinical documentation into the system and maintain all medical records
  • Assist with coordinating the transfer of patients to other hospitals when necessary
  • Respond to medical record requests from patients, physicians and hospitals
  • Maintain cash drawer according to policies
  • Maintain log of all patients, payments received, transfers and hospital admissions
  • Maintain visitor/vendor log


Other Job Functions

  • Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
  • Receive deliveries including mail from various carriers and forward to appropriate departments as needed
  • Notify appropriate contact of any malfunctioning equipment or maintenance needs
  • Attend staff meetings or other company sponsored or mandated meetings as required
  • Assist medical staff as needed
  • Perform additional duties as assigned


  • Pittsburgh, United States Metro Community Health Center Full time

    Patient Access Specialist Position Reports To: Patient Access Supervisor FLSA: Non-Exempt Positions reporting into this job: None Job Summary: This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro...


  • Pittsburgh, Pennsylvania, United States AHN Neighborhood Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at AHN Neighborhood Hospital. As a Patient Access Specialist, you will play a critical role in ensuring the smooth processing of patient information and facilitating effective communication between patients, payers, and healthcare team members.Key ResponsibilitiesMaintain...


  • Pittsburgh, United States University of Pittsburgh Medical Center Full time

    Review, verify and enter the patient's demographic information to ensure data integrity. Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specia Patient Access, Specialist, Patient, Healthcare, Physician


  • Pittsburgh, Pennsylvania, United States Squirrel Hill Health Center Full time

    Job SummarySquirrel Hill Health Center is seeking a highly skilled Front Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient support services, ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesPatient Check-in and Check-out: Greet patients,...


  • Pittsburgh, Pennsylvania, United States Highmark Health Full time

    Position Overview The role of the Patient Access Specialist encompasses a variety of critical functions that ensure seamless scheduling, pre-registration, financial verification, authorization, and referral validation. This position serves as the initial point of contact for patients and their families, providing essential information about the services...


  • Pittsburgh, United States Dental Office Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBenefits/PerksCompetitive salaryFlexible ScheduleGreat work-life balancePaid time offOngoing trainingEmployee DiscountJob SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first...


  • Pittsburgh, Pennsylvania, United States Metro Community Health Center Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Dental Patient Access Specialist to join our team at Metro Community Health Center. As a key member of our dental front desk team, you will play a critical role in ensuring a positive and efficient experience for our patients.Key ResponsibilitiesAssist patients with check-in, registration, and...


  • Pittsburgh, Pennsylvania, United States Metro Community Health Center Full time

    About the RoleWe are seeking a highly skilled and compassionate Dental Patient Access Specialist to join our team at Metro Community Health Center. As a key member of our dental team, you will play a vital role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesProvide Exceptional Patient Care: Greet patients in a prompt,...


  • Pittsburgh, Pennsylvania, United States Highmark Health Full time

    Position Overview This role is essential in executing various processes related to scheduling, pre-registration, financial clearance, authorization, and referral validation, as well as providing pre-serviceability estimations and collections within Patient Access. The position plays a crucial role in shaping the initial impression of Highmark Health's...


  • Pittsburgh, Pennsylvania, United States Highmark Health Full time

    Job Overview This position is responsible for executing various essential processes within Patient Access, including scheduling, pre-registration, financial verification, authorization, and referral validation. The role serves as the initial point of contact for patients and their families, providing critical information in a clear and comprehensible...


  • Pittsburgh, Pennsylvania, United States Careers Integrated Resources Inc Full time

    Job Title: Patient Support SpecialistLocation: RemoteDuration: 3 months+ with possibility of extensionShift: Flexible schedulePay Range: $19.85/hr. on W2Job Description:Provide Patient Healthcare Services: Enable access to care for prescription medications.Customer Service Expertise: Utilize extreme customer empathy and soft skills to engage patients in...


  • Pittsburgh, United States Squirrel Hill Health Center Full time

    Job DescriptionJob DescriptionSquirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center, is hiring a full time Front Office Coordinator in our Squirrel Hill location.The Front Office Coordinator is an integral part of the team that provides outstanding patient support services. While the Front Office Coordinator will be...


  • Pittsburgh, United States NovaCare Rehabilitation Full time

    Overview: When patients enter our center in Bethel Park Pittsburgh, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals...


  • Pittsburgh, Pennsylvania, United States CQ Partners Full time

    Job DescriptionCQ Partners is seeking a highly motivated and organized individual to manage the front office and provide exceptional customer service to our patients.Key Responsibilities:Manage patient schedules and appointments to ensure efficient use of resourcesCommunicate effectively with patients and staff to resolve scheduling conflicts and...


  • Pittsburgh, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Position OverviewThe Patient Access Specialist I plays a crucial role in ensuring the seamless entry of patient information within the healthcare system. This position is responsible for:Data Verification: Thoroughly reviewing and confirming the accuracy of patient demographic details to maintain data integrity.Appointment Scheduling: Efficiently scheduling...


  • Pittsburgh, Pennsylvania, United States University of Pittsburgh Medical Center Full time

    Position OverviewThe Patient Access Specialist I plays a crucial role in the healthcare delivery process by ensuring accurate patient information management. This position is essential for maintaining the integrity of patient data and facilitating smooth appointment scheduling.Key ResponsibilitiesData Verification: Review and confirm the accuracy of patient...


  • Pittsburgh, United States CQ Partners Full time

    Job DescriptionJob DescriptionA private Healthcare practice in Eastern Pittsburgh, PA is looking for an energetic and motivated individual to manage the front office and represent our practice with professionalism.· Handle patient calls and effectively manage schedules.· Contact patients to confirm appointments.· Track and report daily scheduling...


  • Pittsburgh, Pennsylvania, United States Pittsburgh Ear Associates PC Full time

    Position OverviewWe are seeking a motivated and skilled Front Office Coordinator to join our subspecialty practice. This role offers both full-time and part-time opportunities.Key ResponsibilitiesManage incoming calls and schedule patient appointments efficiently.Welcome patients and ensure a positive experience upon arrival.Perform electronic medical record...

  • VP Patient Access

    3 months ago


    Pittsburgh, United States Highmark Health Full time

    Description :  JOB SUMMARY This job oversees and leads all administrative and fiscal components for patient access points for the Allegheny Health Network (AHN), including inpatient, outpatient, emergency and ancillary registration, scheduling, pre-registration, cash management/posting, and bed management where applicable, along with related...


  • Pittsburgh, Pennsylvania, United States Trinity Health Full time

    Job Title: Patient Access RepresentativeCompany: Trinity HealthJob Summary:We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and customers, while maintaining accurate and efficient registration...