Sales Operations Lead GenAI

Found in: Talent US C2 - 2 weeks ago

Seattle, United States Amazon Web Services, Inc. Full time
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, GenAI, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS Global Sales (AGS) organization, the Sales Operations team is responsible for supporting Field teams in achieving organizational objectives and driving continuous improvements to operational excellence. We build, own and deliver operational cadences, new mechanisms, and operational infrastructure to support organizational growth and scale, and drive organizational initiatives.

We are seeking a Sales Operations Lead to partner with the Head of US Digital Native Business including GenAI to define, land and execute against our strategic priorities and operational needs. This role will serve as a business partner to sales leaders to lead end-to-end operation excellence including rhythm of the business activities such as Monthly Business Reviews, Metrics Reviews, and other cadenced reporting and metrics for the teams. Additionally, this role owns building operational capabilities needed to ensure the highest standards and delivery of sales results. The role will facilitate business interlock across cross-functional teams, and solution all-new operational infrastructure to support business objectives related to revenue growth and productivity improvements.

The ideal candidate has experience in business management, program management, and field operations in a sales organization and has high business acumen and strong analytical skills. This is a hands-on position - the candidate must be willing to “roll up the sleeves”. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
• Define the operational cadence for the Area business and manage in-year business planning activities
• Manage business cadences and interlock across cross-functional teams. Navigate a large matrix organization and manage stakeholders including senior field leadership.
• Drive change management and tools evolution for the business including Executive Engagement and reporting, Win/Loss, pipeline management, and scale automation.
• Partner across worldwide operations teams to align operating excellence initiatives (CRM, Finance, Legal, Central Operations, Field Effectiveness)
• Continuously improve output quality, effectiveness and velocity of operational processes and business management mechanisms
• Act as primary point of escalation for operational needs and planning mechanisms related feedback and issues

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Irvine, CA, USA | San Diego, CA, USA | San Francisco, CA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 6+ years of sales operations or equivalent experience
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience working within a high-growth, technology company
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

PREFERRED QUALIFICATIONS

- 10+ years of sales operations or equivalent experience
- Master's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

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