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Customer Experience Specialist

2 months ago

Milwaukee, United States Direct Supply, Inc. Full time

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. 

In the Customer Experience Specialist - Tradeshows& Sponsorships position, you’lldrive customer loyalty and elevate brand engagement by managing our corporate and industry tradeshow sponsorships to support lead generation and identify growth opportunities.

Skills Needed:

Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.

Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.

Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

What You’ll Do and Impact: 

Collaborate with the Customer Experience team to plan and execute tradeshow and sponsorship activities, overseeing pre-show preparations, logistical arrangements, inventory management, and post-event tracking.

Identify key stakeholders for each tradeshow, facilitating meetings to ensure alignment and tailored messaging, materials, and strategies for specific audience segments.

Coordinate and develop marketing communications to support lead generation and follow-up efforts, maximizing tradeshow and sponsorship impact.

Create engaging customer experiences to strengthen brand preference and support core business objectives.

Experience:

Bachelor's degree in Marketing or related filed

3+years of experience in marketing preferred

Ability to travel by car and/or plane up to 10%

Additional Items of Interest:

Previous project management or tradeshow experience