Customer Experience Specialist

5 days ago


Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time
About Us

Crisis Prevention Institute Inc. is a global leader in crisis prevention and de-escalation training, with over 15 million trained professionals worldwide. Our mission is to create a safer, more compassionate world by empowering individuals to prevent conflicts and promote positive relationships.

Job Summary

We are seeking a highly skilled Customer Support Associate to join our team. As a key member of our Customer Care team, you will be responsible for delivering exceptional customer experiences through multiple channels, including phone, email, and chat. You will work closely with our Certified Instructors (CIs) and customers to resolve issues efficiently and effectively.

Responsibilities
  • Provide complete and accurate responses to inbound telephone calls and requests
  • Deliver quick and effective resolution to routine issues
  • Enter and scan State Tax Exemption certificates
  • Process event registrations and product orders, including kit shipments
  • Place outbound calls as necessary to satisfy customer service requests and secure information needed to complete registrations and product orders
  • Generate leads and offers to register CIs in Non-Crisis Intervention (NCI) Renewal events
  • Take the initiative to offer suggestions to improve the customer experience, organizational growth, and operational efficiency
Requirements
  • High School Diploma or GED
  • Six months or more of work experience in customer service
  • Compassionate individual
  • Customer focused
  • Strong analytical and problem-solving skills, with attention to detail
  • Excellent verbal and written communication and effective listening skills
  • Ability to learn and utilize technical learning
  • Ability to prioritize time management skills efficiently
  • Ability to work in a collaborative environment
What We Offer
  • $18.00 - $20.00/Hour based on experience, plus potential for an hourly increase after the successful completion of 90 days of employment
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule
We Are an Equal Opportunity Employer

Crisis Prevention Institute is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.



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