Customer Service Operations Specialist
3 weeks ago
Job Title: Customer Service Operations Specialist
About the Role:Aston Carter is seeking a highly skilled and experienced Customer Service Operations Specialist to join our team. As a Customer Service Operations Specialist, you will play a critical role in ensuring seamless communication between sales teams and customers.
Key Responsibilities:- Create and update customer cards
- Process orders in the ERP system and send confirmations to customers without including confirmation from the production site
- Conduct profitability checks on orders
- Communicate all orders to the appropriate production or distribution site using pricing calculation sheets or production plant price lists
- Organize transportation to the customer or a remote warehouse
- Collect customer complaints and all necessary information for analysis
- Communicate customer complaints under the supervision of management
- Update pricing and special conditions in the ERP system for each client
- Manage SR information for each client in the ERP client card
- Facilitate communication between sales and customers regarding orders, pricing, documents, and samples
To be successful as a Customer Service Operations Specialist, you should have:
- 3 years of successful experience in a customer-facing role
- Strong customer service skills
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Excel
- Experience with ERP systems
Aston Carter offers a competitive salary range of $26.00 - $28.00 per hour, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
This is a fully onsite position in Milwaukee, WI.
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