Customer Service Operations Specialist

3 weeks ago


Milwaukee, Wisconsin, United States Aston Carter Full time

Job Title: Customer Service Operations Specialist

About the Role:

Aston Carter is seeking a highly skilled and experienced Customer Service Operations Specialist to join our team. As a Customer Service Operations Specialist, you will play a critical role in ensuring seamless communication between sales teams and customers.

Key Responsibilities:
  • Create and update customer cards
  • Process orders in the ERP system and send confirmations to customers without including confirmation from the production site
  • Conduct profitability checks on orders
  • Communicate all orders to the appropriate production or distribution site using pricing calculation sheets or production plant price lists
  • Organize transportation to the customer or a remote warehouse
  • Collect customer complaints and all necessary information for analysis
  • Communicate customer complaints under the supervision of management
  • Update pricing and special conditions in the ERP system for each client
  • Manage SR information for each client in the ERP client card
  • Facilitate communication between sales and customers regarding orders, pricing, documents, and samples
Requirements:

To be successful as a Customer Service Operations Specialist, you should have:

  • 3 years of successful experience in a customer-facing role
  • Strong customer service skills
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Excel
  • Experience with ERP systems
Benefits:

Aston Carter offers a competitive salary range of $26.00 - $28.00 per hour, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

This is a fully onsite position in Milwaukee, WI.



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