Customer Service Specialist
3 days ago
We are seeking a highly skilled Customer Service Specialist to join our team at CVR Associates, INC. In this role, you will be responsible for providing exceptional customer service to participants, owners, and property managers involved in the Housing Choice Voucher Program.
The ideal candidate will possess excellent communication skills, program knowledge, and the ability to effectively handle high-volume calls from demanding clients.
Salary: $45,000 - $55,000 per year, depending on location.
Key Responsibilities:
- Assist customers with program-related inquiries, provide detailed information, and offer guidance on various aspects of the program.
- Utilize superior customer service skills to resolve issues, answer questions, and provide direction on program activity in various departments.
- Refer customers to program specialists and other internal staff as needed.
- Enters data and case notes into company internal systems.
Requirements:
- High school diploma or equivalent required; one to two years of college or related experience preferred.
- A minimum of one year of customer service or related experience required.
- Previous experience in an inbound call center/customer service department is essential.
CVR Associates, INC offers a dynamic work environment, opportunities for growth and development, and a competitive salary.
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Customer Service Representative
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