Head of Claims Producer and Customer Relations

1 month ago

Readington Township, United States CHUBB Full time

This role reports to the Head of NA Claims and, through management of a team of Regional Claims Executive’s (RCE’s) and PRS CEs, is accountable for the overall claim business internal client and external customer relationships and for facilitating delivery of the Chubb claims brand to business partners, agents, brokers, and insureds in NA. You will serve as a primary point of entry to NA Claims for internal and external business matters. You will partner with Chubb’s Claims discipline leaders to execute the core tenets of our brand: integrity, empathy, fairness, promptness, and technical expertise. Further, you will be the leader accountable for ensuring that Claims is included as a value-driver in overall business plans, agent and customer Initiatives, and events that promote Chubb’s business presence. This role requires that you understand customer needs and collaborate with the North America Claims and Business Segment leaders/disciplines to drive the execution of claim account management plans, service deliverables and business solutions to these customers. You will also manage your team to develop internal & external business partnerships, engagement on key accounts, and position our organization for success by delivering the critical claim business relationship component of the renowned Chubb Claims Brand.

Core duties:

Oversight of the full execution and satisfactory application of the NA Claims strategy and coordination with and between brokers, agents, and customers.  Management and oversight of RCE’s and PRS CE’s Establish and execute standards and best practices for improved coordination and performance of stakeholders to protect and improve the Chubb Claims brand. Participate as speaker at related external conferences, workshops and seminars in support of the Chubb Claims brand. Positively influence the acquisition and retention of key accounts identified by business partners or claims  Thought leadership – development, organization and delivery of claim educational topics that may be needed for Underwriters, Producers or Claim Staff to ensure CHUBB claims brand is accurately represented to our customers and producers Work with business and claims partners to develop and implement operational initiatives which increase the efficiency and effectiveness of internal and external processes and reporting capabilities  Own and proactively lead the process for managing, resolving, and tracking claim issues that escalate from business partners, agents, or insureds  Cultivate strategic relationships with appropriate claim executive equivalents for the agents and brokers that do business with Chubb In depth knowledge of overall Chubb business  In depth knowledge of the Chubb product lines offered and the ability to produce and profitably manage the relationship development, strategic partnerships, distribution, operations and underwriting for these products Exceptional stakeholder management capability, developed through previous roles and evidenced by positive results in previous roles 15+ years of experience in the P&C industry in senior underwriting and/or claims roles Experience in leadership and management roles  Advanced customer orientation In-depth knowledge of claims processes, issues, and trends in multiple lines of business 

The pay range for the role is $165,000 to $280,500. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. 

  • PRS Custom Solutions Senior Underwriter

    3 weeks ago

    Readington Township, United States CHUBB Full time

    As a Senior Custom Solutions Underwriter, you are accountable for working with Premier Underwriters to find solutions (admitted or non-admitted) for exposures that do not fit into a standard Personal Lines program. This includes evaluating requests for bespoke solutions with customized language and incidental commercial policies for our Premier accounts....

  • PRS Custom Solutions Senior Underwriter

    1 week ago

    Readington Township, United States CHUBB Full time

    As a Senior Custom Solutions Underwriter, you are accountable for working with Premier Underwriters to find solutions (admitted or non-admitted) for exposures that do not fit into a standard Personal Lines program. This includes evaluating requests for bespoke solutions with customized language and incidental commercial policies for our Premier accounts....

  • Chubb Customer Center Senior Customer Service Representative

    4 weeks ago

    Readington Township, United States CHUBB Full time

    Work with Aggregators and their Sub Agents to assist with their service needs.  Assist with transactions such as endorsements and quote proposals. Manage and prioritize all account requests to meet demanding deadlines. Act as a resource to internal partners and peers. Understand business and marketing concepts as they relate to the Chubb Customer...

  • Sr. Full Stack Engineer

    3 weeks ago

    Readington, United States Chubb INA Holdings Inc. Full time

    Job Summary: We are seeking a talented Full Stack Developer with expertise in Java as the primary skill and .NET as the secondary skill, along with experience in Angular and RDBMS. Knowledge or experience in claims or insurance is a plus. In this role, you will be responsible for designing, developing, and maintaining advanced applications that efficiently...

  • Claims Resolution Representative

    3 weeks ago

    Hamilton Township, United States US Tech Solutions, Inc. Full time

    Job Title: Claims Resolution Representative Location: Onsite at Hamilton Township, NJ 08619 Duration: 12+ Months (Contract to Hire/possible of extension) Job Description: · Looking for candidates as Claims Resolution Representative who can resolve customer issues in the areas of claims manually as required by Medicaid rules and system limitations...

  • Claims Resolution Representative

    1 month ago

    Hamilton Township, United States US Tech Solutions, Inc. Full time

    Job Title: Claims Resolution Representative Location: Onsite at Hamilton Township, NJ 08619 Duration: 12+ Months (Contract to Hire/possible of extension) Job Description: · Looking for candidates as Claims Resolution Representative who can resolve customer issues in the areas of claims manually as required by Medicaid rules and system limitations...

  • Claims Resolution Representative

    1 week ago

    Hamilton Township, United States US Tech Solutions, Inc. Full time

    Job Title: Claims Resolution Representative Location: Onsite at Hamilton Township, NJ 08619 Duration: 12+ Months (Contract to Hire/possible of extension) Job Description: · Looking for candidates as Claims Resolution Representative who can resolve customer issues in the areas of claims manually as required by Medicaid rules and system limitations...

  • Workers' Compensation Claim Adjuster

    9 hours ago

    Township of Wall, United States CCMSI Full time

    Overview: At **CCMSI**, **we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development...

  • Claims Adjustor 1

    1 month ago

    Egg Harbor Township, United States Coventry WCS Full time

    Company Overview: **_ The Enlyte Family of Businesses_** **Mitchell | Genex | Coventry** Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to...

  • Claims Resolution Rep

    4 days ago

    Bridgewater Township, United States US Tech Solutions Full time

    Job Description: Its onsite role and candidate need to work from below office- This position involves: o Follows adjudication policies and procedures to ensure proper payment of claims. o Resolves pending claims based on Medicaid rules and regulation established for final processing. o Resolves claims resolution and/or adjustments/voids. o Processes...

  • Claims Legal Operations Leader

    1 month ago

    Ohio Township, United States The Jacobson Group Full time

    Job DescriptionJob DescriptionJob Description:A prominent player in the property and casualty insurance market is seeking a Claims Legal Operations Leader. The Claims Legal Operations Leader will oversee the claims litigation management program by developing the vision and goals for the unit, as well as maintaining litigation and billing guidelines, panel...

  • Claims Legal Operations Leader

    1 week ago

    Ohio Township, United States The Jacobson Group Full time

    Job DescriptionJob DescriptionJob Description:A prominent player in the property and casualty insurance market is seeking a Claims Legal Operations Leader. The Claims Legal Operations Leader will oversee the claims litigation management program by developing the vision and goals for the unit, as well as maintaining litigation and billing guidelines, panel...

  • Sales Representative

    3 weeks ago

    Readington Township, United States Dallas Group of America, Inc. Full time

    *MUST READ*NOT A REMOTE OR HYBRID POSITION - 100% ON-SITE WITH TRAVEL REQUIREDMUST LIVE IN THE AREA CURRENTLY - NO RELOCATION IS BEING OFFERED *PLEASE DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS - THANK YOU*Dallas Group of America, Inc. (DGA) is seeking a Sales Representative in its Food Service Division. Responsibilities will include providing...

  • Produce Inspector

    2 days ago

    West Chester Township, United States US Foods Full time $22

    JOIN OUR TEAM!Ready to build a career with a company that’s leading the foodservice industry?We help you make it!Competitive Pay!Work Schedule: Sunday, 6am-2pm; Mon-Thurs, 12pm-8pmOvertime based on business needs$22 hr. Bi-Weekly payBenefits on first day of employment (medical, dental, vision)Benefits medical, dental, vision, 401K, life insurance, strong...

  • Head Cashier

    1 week ago

    Township of Howell, United States Lowe's Full time

    **What You Will Do** All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means: - Delivering a checkout experience that is quick, professional, and friendly. - Ensuring merchandise is accurately scanned and meets the needs of the...

  • Process Engineering Specialist

    1 week ago

    Readington Township, United States CHUBB Full time

    The Process Engineering Specialist role combines insurance business knowledge, process examination, and data analysis, to suggest and implement improvement initiatives across PRS. You will leverage your process-driven, analytical, communication, coaching, and technical skills to identify, define, and implement process reengineering, automation, and future...

  • Process Engineering Specialist

    2 months ago

    Readington Township, United States CHUBB Full time

    The Process Engineering Specialist role combines insurance business knowledge, process examination, and data analysis, to suggest and implement improvement initiatives across PRS. You will leverage your process-driven, analytical, communication, coaching, and technical skills to identify, define, and implement process reengineering, automation, and future...

  • Process Engineering Specialist

    3 weeks ago

    Readington Township, United States CHUBB Full time

    Job Description: The Process Engineering Specialist role combines insurance business knowledge, process examination, and data analysis, to suggest and implement improvement initiatives across PRS. You will leverage your process-driven, analytical, communication, coaching, and technical skills to identify, define, and implement process reengineering,...

  • Manager - Consumer Insights & Marketing Intelligence

    1 week ago

    Readington Township, United States Murphy USA Full time

    Murphy USA is committed to evolving our capabilities in Consumer Insights and Marketing Intelligence. The Manager - Consumer Insights & Marketing Intelligence (Enterprise) will empower teams across the Enterprise through consumer, customer, and shopper insights capturing both Murphy USA and QuickChek brands. They will find opportunities to deliver more value...

  • Manager - Consumer Insights & Marketing Intelligence

    3 weeks ago

    Readington Township, United States Murphy USA Full time

    Murphy USA is committed to evolving our capabilities in Consumer Insights and Marketing Intelligence. The Manager - Consumer Insights & Marketing Intelligence (Enterprise) will empower teams across the Enterprise through consumer, customer, and shopper insights capturing both Murphy USA and QuickChek brands. They will find opportunities to deliver more value...