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Vice President of Cyber Claims Operations
2 months ago
The Vice President of Cyber Claims Operations will oversee a skilled team comprising 17 adjusters and 2 data analysts, ensuring technical excellence in claims management.
KEY RESPONSIBILITIES:
Direct management of a select portfolio of intricate, high-stakes, or systemic cyber claims. Develop and deliver structured training programs aimed at enhancing the technical skills of the entire cyber claims team, covering essential topics such as legal considerations, coverage nuances, service standards, and compliance protocols. Serve as the primary liaison for cyber claims with underwriting partners, providing insights on claim trends, significant losses, emerging risks, and refinements in policy language. Ensure alignment of claims handling with underwriting objectives. Hold overall accountability for handling catastrophic claims, including vendor contract negotiations and ensuring adequate vendor capacity during catastrophic events. Act as the main claims resource for underwriting and product management leaders during the drafting and review of new products and endorsements, offering guidance to managers, supervisors, and examiners. Engage with brokers and insured parties through marketing initiatives and participate in industry seminars as necessary. Collaborate with actuaries and underwriting teams to assist in the analysis and preparation of analytical reports and presentations for discussions with senior leadership. In partnership with the tower lead, establish criteria for monitoring and managing systemic or quasi-systemic claims, including cross-border issues. Ensure uniformity in claims handling and policy interpretation, reviewing second-level coverage challenges according to established protocols. Provide expert oversight and guidance to cyber adjusters. Work alongside the tower lead to supervise the data analytics team, ensuring a global data collection policy is effectively implemented and that data is captured accurately and consistently. Coordinate with the vendor management team to maintain an updated vendor panel, onboard new vendors, and address any vendor-related issues.REQUIRED QUALIFICATIONS:
Strong background in cyber and professional liability, with experience in compliance and regulatory matters. Bachelor's degree or equivalent; Juris Doctorate is preferred. Professional designations such as CPCU, SCLA, AIC, etc., are advantageous. Proven management and leadership skills. At least 7-10 years of experience in cyber or professional liability claims handling. Comprehensive knowledge of coverage and contracts. Excellent analytical and investigative abilities. Technical expertise in coverage application, litigation, and contractual relationships. Exceptional verbal and written communication skills, including proficiency in large-group presentations. Strong interpersonal skills with the ability to build and maintain relationships across various stakeholders.The compensation range for this position is between $128,500 and $215,000, with specific offers determined by the applicant's qualifications and other relevant factors. This role may also qualify for a discretionary annual incentive program. CHUBB provides a comprehensive benefits package, details of which are available upon request. The disclosed salary range may be adjusted based on geographic differentials for the location of the position.
