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Bakery Shift Leader/ FT

3 months ago

Torrance, United States SusieCakes Full time

RESPONSIBILITIES:

· Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.

· Communicating to the team’s product offerings, new company initiatives and general updates about the bakery

· Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations

Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures

QUALIFICATIONS:

· Two years of experience in a customer service environment preferred

· Previous quick service food handling experience in either the hospitality or food and beverage industry a plus

· Excellent verbal and written communication skills

· Ability to adapt to a flexible schedule according to business needs

· Must have reliable transportation

PHYSICAL REQUIREMENTS:

· Frequent walking, kneeling, bending and reaching overhead

· Able to stand for extended periods of time

· Must be able to lift, move and carry up to 50 pounds

EDUCATION:

· Associates or Bachelors degree with a focus in Business or Hospitality preferred

· High school diploma or GED required

LANGUAGE SKILLS:

· Must be able to speak, read, and write English

OTHER:

· Ability to work flexible hours, including weekends and holidays, as needed