Support Services Specialist

4 months ago

Iowa City, United States University of Iowa Full time

The University of Iowa Health Care department of Safety and Security is seeking a Security Supervisor . Their responsibility will be to provide leadership in the coordination and administration of the security staff within UI Health Care Network. This will be accomplished by planning, organizing, directing, supporting, and evaluating all security staff within UI Health Care. This position will directly supervise the Hospital Security Officer Merit Supervisors, Hospital Security Officers, Hospital Security Officer Trainee’s, and Security Clerks for their designated shift. This position will collaborate with dispatch, fire safety, nursing services, UIPD, and all other key stakeholders to enhance safety and security within UI Health Care. They will monitor existing reporting tools to evaluate staff performance, scheduling, security, and safety. This Supervisor will support the Manager to ensure their security staff maintain a safe and secure environment for patients, visitors, and staff within the buildings and on the grounds of UI Health Care.

Oversee all security operations to maintain a safe and secure environment. Manage, coordinate, and schedule the Safety and Security team. Develop, train, manage the performance, and provide support for all security staff. Participate in hiring process for new candidates. Clearly communicate expectations and provide direction for your shift. Communicate with departmental leadership regarding daily operations. Communicate with HR Representative to effectively manage performance, staffing, and compliance related tasks. Approve payroll, time off requests, overtime, and other forms of leave. Provide safety and security services for the hospital by patrolling the medical complex on foot, and via video surveillance. Respond to and assist in all escalated incidents regarding safety and security. Respond to and resolve all escalated emergencies. Conduct investigations and write investigative reports. Act as a liaison between staff, patients and visitors and University Police Officers when the need arises for filing of police report. Assist University Police in criminal investigations, collection of evidence, and victim or witness statements. Meet with representatives from hospital departments to discuss safety and security needs. Work with various contractors to provide guidance on hospital policy as it pertains to safety and security. Assist in overseeing security across multiple sites. Collaborate with many departments at UI Health Care and other agencies to maintain effective working relationships with faculty, staff, students, all departments, and outside agencies. Support the work and strategic goals of Safety and Security. Ensure that security staff for your respective shift are compliant with UI policies and procedures. Other duties as assigned

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Location: University Campus and North Liberty Campus

Pay Grade:  3A

Benefits Highlights:

Regular salaried position located in Iowa City, Iowa Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans For more information about Why Iowa?, click 

Required Qualifications:

A Bachelor’s degree or an equivalent combination of education and experience is required 1-2 years administrative experience Experience directly supervising employees  Excellent written and verbal communication skills  Proficiency in computer software applications Commitment to customer and employee safety Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments

Desired Qualifications:

1-2 years of security/law enforcement experience Leadership experience in a healthcare setting Experience in C-Cure, Perspective, and Victor Trained in Crisis Intervention Techniques (CIT) procedures CPR Certified CPI Certified IAHSS Certified Stop the Bleed Training Certified Knowledge of UI Health Care policies, procedures, and regulations Knowledge of Safety and Security policies, procedures, and regulations

Application Process:  In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

Additional questions, please reach out to Bailey Tinkler at bailey-tinkler@uiowa.edu

Applicant Resource Center – 

Need help submitting an application or accepting an offer? Support is available

Our  Applicant Resource Center  is now open in the Fountain Lobby at the Main Hospital. 

Hours:

Tuesdays & Thursdays 2:00pm – 4:00pm

Or by appointment 

Contact to schedule a time to visit.

Additional Information Classification Title: Support Services Specialist Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: On Campus Compensation Pay Level: 3A Contact Information Organization: Healthcare Contact Name: Bailey Tinkler Contact Email: bailey-tinkler@uiowa.edu

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