Senior Business Solution Analyst

4 weeks ago


San Francisco, United States TWILIO Full time

Responsibilities

As a Senior Salesforce Administrator in our Sales Operations team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. 

 Assist project managers in various work streams on

Data management in and other business systems, including auditing and resolving data integrity at a large scale. Work with program managers and stakeholders to uncover process gaps and develop elegant solutions Understand and fix existing system problems on a daily basis Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. Collaborate with cross-functional teams, including developers, business analysts, and stakeholders. Leadership skills to mentor junior administrators and provide guidance on best practices.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

5-8 years of experience with implementation (design, configuration, deployment, lightning flows) Demonstrated ability to understand business needs and translate requirements into technical solutions Proven track record of managing Salesforce projects from inception to completion, ensuring successful implementation and user adoption. Salesforce Certified Administrator and Developer Strong presentation, communication, and facilitation skills Ability to communicate complex technical solutions effectively to non-technical stakeholders. Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. Ability to identify and implement process improvements to enhance system efficiency and user experience. Experience in maintaining system documentation Knowledge on configuration best practices

Desired:

1+ year of experience designing or developing on Salesforce (Apex) Experience working with and managing large data sets Industry experience in automating and auditing large volumes of data Experienced developing Lightning Components in Salesforce Lightning

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.



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