Sales Support Coordinator

1 week ago

Boston, United States Kuoni Tumlare Full time

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Role

The key objective of this position is to work closely with the sales support team to provide assistance to sales team and help facilitate the sales process.

This role is full time and offers remote working.

Key Responsibilities

  • Sales Collaboration: Work closely with sales teams to achieve targets and monitor
    updates on new tours.

  • Quote and Proposal Overview: Working directly with clients to make changes if
    necessary and requote programs.

  • Case Management: Address complex cases, including prebookings for group hotels,
    while coordinating with hotel teams to maintain targets.

  • Database Development: Create a comprehensive database for US specialized groups,
    including hotels and supplier feedback to enhance future operations

  • Negotiation Support: Request hotel teams to negotiate rates, policies, and prepayment
    terms for over-target bookings.

  • Budget Management: Collaborate with local teams to manage and reduce budget
    overruns for groups.

  • Booking Follow-ups: Track pending hotel and service bookings, coordinating with local
    offices and reporting progress to sales managers.

  • Continuous Improvement: Conduct regular assessments to enhance systems and sales
    support processes.

  • Tour Development: Initiate the development of specialized tours and groups, supporting
    sales efforts.



To Succeed in the Role, You Should Have:

  • Strong understanding of European tourist destinations and travel trends.

  • Associate's degree in Business, Travel/Tourism, or a related field

  • 2 years in travel or tourism roles OR strong knowledge of European history and culture / extensive travel experience.

We Are Looking for a Person With:

  • Excellent attention to detail.

  • Good communication skills.

  • Strong analytical and forward-thinking skills.

  • Strong problem solver.

  • Good team player.

What we offer

  • Global Brand: Opportunity to work in an international environment.

  • Stability: 100 Years at the top of our field and still pushing into new territory

  • Progression: We reward high performers and look to promote key talent internally

  • Learning and Development opportunities for growth and Upskilling

  • A Supportive Management Culture and autonomous working environment

  • Company Wide Bonus Scheme

  • Dedicated Employee Engagement Activities

  • Flexible & Hybrid Working

  • Annual Awards and Recognition for high Performers

  • Friendly and Collaborative work environment

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