Student Academic Success Specialist

3 weeks ago

San Jose, United States San Jose State University Full time
Key Responsibilities
  •  Provide holistic academic advising and support to a cohort of students during their first 60 units (freshman and sophomore standing)
  • Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success
  • Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources
  • Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals
  • Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester
  • Participate in college and university-wide programs and events that support student success for frosh and sophomores and minimize equity gap

 

Knowledge, Skills & Abilities

  • Knowledge of basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising
  • Must be detail-oriented with strong organizational and programming skills
  • Ability to quickly learn and understand complex university regulations/policies and relay information clearly to students, faculty and staff; quickly learn new software applications
  • Ability to advise students individually or in groups on routine matters
  • Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
  • Ability to be available to work occasional evenings and weekends

 

Required Qualifications

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
  • Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

 

Preferred Qualifications

  • Master’s in Educational Counseling, Clinical Psychology, Social Work or directly related discipline
  • Three or more years progressively responsible experience providing academic advising and support to students in a post-secondary setting
  • Experience in student development theory, outreach practices, and student success services
  • Experience with lower division students and General Education
  • Experience with Career Services, Veterans Services, EOP, Aspire/McNair, or other transitional student services
  • Excellent interpersonal communication, relationship building and student service skills
  • Experience with advance programming that helps our campus retain our diverse student population and close the equity gap across our varied campus communities
  • Experience in establishing and maintaining cooperative working relationships within a diverse multicultural environment
  • Experience in working with historically underserved student communities from an assets-based approach

 

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $4,610/month - $5,047/month
CSU Salary Range: $4,610/month - $6,556/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

 

 

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