Academic Advisor, Graduation Specialist

4 weeks ago

San Francisco, United States San Francisco State University Full time

Position Summary

The Academic Advisor/Graduation Specialist provides consistent, accurate, moderately complex, general academic advising services to undergraduate students. This position works on a college advising team (Lam Family College of Business, College of Ethnic Studies, College of Liberal and Creative Arts, College of Health and Social Sciences, College of Science and Engineering, or the Graduate College of Education) within the Undergraduate Advising Center and advises students from their third year through graduation. The incumbent collaborates with faculty, staff, and administrators to deliver advising services with a focus on upper division students and those who are close to graduation. Working under general supervision, the Academic Advisor/Graduation Specialist provides advising focused on setting goals to facilitate students’ success, persistence, and degree completion in a timely manner. The Academic Advisor/Graduation Specialist also advises at new student orientations.

Position Information

Academic Advising

Providing academic advising to undergraduate students on major/minor requirements and sequencing, general education areas, graduation requirements, college-based policies, and other related policies and procedures (through individual appointments, drop-in advising, and group workshops)  Monitoring and assessing students’ progress in achieving their path to success and making adjustments to their path based on the progress and changing needs of the student; identifying current and potential challenges (e.g. adjustment to college, time-management) and actively coaching students through such challenges; making appropriate referrals to campus resources  Resolving moderately complex advising-related situations by applying knowledge of academic policy and recommending an appropriate course of action to students  Working closely with the Advising Manger and Advising Lead of their assigned college advising team Delivering workshops for students in their assigned college, with a focus on preparing and reviewing students for graduation -Serving as an advisor to new transfer students as part of orientation  Following up with students via email and maintaining electronic advising summary reports/notes and data on students served -Attending all campus-wide advisor trainings related to academic advising

Project Coordination

Assisting in the development of college-based advising tools and resources (both online and in print)  Assisting in implementing projects within their college advising team and the Undergraduate Advising Center  Outreaching to juniors and seniors in support of timely degree completion Keeping accurate records and gathering information/data related to campaigns and advising interactions

Other duties as assigned

At All Times

• Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)

• Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications

Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi -aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Preferred Qualifications

Knowledge of:

principles and techniques of individual advising  academic, personal and career planning and goal setting  student services and programs on a college/university campus  problem-solving and conflict resolution strategies -current software, technology, and online resources

Ability to:

apply interviewing techniques and facilitating academic advising sessions one-to-one  actively listen to students; provide accurate, respectful and effective communication (oral and written) to students, staff, faculty and administrators; exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues keep supervisor adequately informed, demonstrate regular attendance and positive performance evaluations  establish and maintain effective working relationships; work closely with a diverse population and ability to relate well with students, staff, faculty, and administrators  quickly learn and apply Title V, California State University, and San Francisco State University policies and procedures; SF State general education requirements for continuing students and the new requirements effective Fall 2014 -assist with workshops and presentations  use PeopleSoft – Campus Solutions, Educational Advisory Board (EAB), Microsoft Office Suite, and Canvas

Experience in:

providing effective academic advising to students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds in a one-to-one setting  providing information on Title V, California State University, and San Francisco State University policies and procedures Core Competencies – embody the following competencies:  Bias toward collaboration and teamwork.  Effective oral, written and nonverbal communication skills.  Customer/Client Focus with an emphasis in problem solving and resolution. Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. Diversity and inclusion.

Environmental/Physical/Special

Regular work hours are 8am – 5pm, Monday through Friday with the ability to offer advising both in-person and remotely through Zoom. Schedule to be determined by advising manager in the Division of Undergraduate Education and Academic Planning. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment.

Pre-

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