Senior Program Manager of Operations
3 weeks ago
Job Summary:
Responsibilities:
We're seeking a Senior Program Manager of Operations to join the team As our new Senior Program Manager of Operations you will:
Develop, coordinate, manage and maintain the day to day operations of all programs
Work collaboratively with internal Performance, Marketing, Product, Innovation and Nutrition teams to enhance the program, develop strategy and support execution of these initiatives
Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program
Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team
Coordinate with Performance Team to implement program and system changes, introduction of new products or services and handle escalations throughout the program
Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team
Assist in the management and implementation of internal and external systems and vendors
Assist in the integration with the clients’ vendors as part of a global strategy
Management and point of escalation for the Client Services Center and Client Services Representative
Manage appropriate program budgets, staffing allocation and execution of services within defined scopes of work
Proactive identification of problems, inefficiencies and subsequent solution planning
Desire to be successful and work as part of a team
Other tasks as assigned
The Ideal Candidate would have:
Bachelor’s degree in Health and Wellness, Business, or related field
Minimum of two years of experience in corporate wellness, total population health or program management experience
Proficiency in program development, implementation and ongoing management
Ability to work both independently and as part of a team with innovation, collaboration and initiative
Detail focused, able to work under pressure and prioritize multiple tasks
Limited travel (5-15%) required
Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems
Excellent organizational and time-management skills
Physical Requirements:
Requires long periods of standing or sitting.
Moderate use of computer terminal screen, right or left hand use, typing.
Grasping and gripping movements
Ability to lift 50 lbs. Some lifting may require additional assistance from another staff person. Employee expected to use discretionary judgment and ask for assistance from another employee if an item is perceived to be too heavy to lift without assistance.
Continuous exposure to moderate to loud noise.
Occasional exposure to bodily fluids.
Occasional lifting, pulling, climbing, kneeling, and bending.
Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $53,000/year to $95,000/year. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).
Who We Are:
An industry leader in holistic human performance, Exos has spent almost 30 years preparing a variety of audiences to achieve and exceed their goals. Working with elite athletes on the world’s stage, the military, employees of Fortune 100 companies, and members of the community, our coaches, methodology, programming, and technology can be found at over 400 locations around the globe.
Simply put, we are a coaching company that “gets you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos Fit app, as well as immersive team-building experiences and virtual personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
While our reach has expanded, our own goal has remained the same: using evidence-based methodology and strategic programming to help people all over the world unlock their full potential and achieve their goals.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
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