Business Operations Lead, Programs
2 weeks ago
Job Category
Operations
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
The SMB EVP Sales is hiring a Programs lead to support strategic programs and customer engagements for the Business Unit. We are looking for a self-starter who is collaborative and experienced in leading cross-functional projects and balancing multiple priorities. In this role, you’ll help structure our operating cadence, support strategic programs, and contribute to some of our most strategic customer engagements and drive consistency and best practices for successful executive meetings and engagements.
This role is a hybrid of traditional sales strategy, market analysis, and business operational support roles with program / project management jobs that build and maintain systems and processes over long periods of time. This is a high performance team chartered with assisting the Business Unit in driving the next wave of growth.
Part of your success will be measured by ACV and AOV influenced, ability to build a process and execute that strategy while taking a data-first approach, and direct feedback from the field and x-functional partners as your primary stakeholders.
**Responsibilities**:
- Define Business Unit operations such as leadership meetings, all-hands calls, and other business rhythm cadences
- Lead strategic programs in support of the SMB, EVP Sales
- Execute a unified strategy (inclusive of people, process, and technology) and process for all customer engagements
- Work cross-functionally with Enablement, Marketing, and the Sales Organization to
- Enable Sales on how and when to utilize executive engagement in ongoing pursuits
- Enable Sales on briefing processes and best practices
- Enable Sales on tools and systems to help track and utilize information pre and post-engagement
- Work cross-functionally with all ELT Offices, Marketing, and Americas Sales Organization
- Utilizing Data analysis to prioritize customer engagements and identify untapped market potential
- Execute Nomination and Communications process once prioritization is decided
- Support meeting preparation and execution; Support Onsite Events, as needed
- Ensure consistent briefing standards and appropriate follow up for all engagements / events to track and measure impact of executive engagement
- Work Independently to
- Use data analysis and catalogued engagements to executive engagement holistically and present recommendations to senior management
- Design and interpret key performance metrics, and craft plans to address pronounced weakness
- Build executive presentations, crafting the messaging and readouts to Sales
- Regularly refresh processes & stay dynamic to meet shifting needs of our internal and external customers
- Drive strategy and coordination of employee in-office experience programs/events
- Lead special projects for the Sales business, will depend on business need, interest, an aptitude
**Desired Skills/Experience**:
- **5-8 years of work experience **in sales, sales management, sales strategy or equivalent function with significant exposure to sales teams, OR experience in management consulting
- Stellar problem solving skills: demonstrated ability to structure complex problems, develop solutions with little guidance, and craft high quality, analytically sound, detail oriented outputs
- Proven **analytical experience **; ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and executive-level presentations
- Strong **executive presence **and engagement skills with senior executive and customer audience
- Highly **collaborative **style with strong influence skills in a cross-functional, matrix environment
- **Creative and comfortable with ambiguity **, exploration, and iteration n a fast-paced environment / respond with a sense of urgency
- Dynamic, empathetic, and flexible in **communication **and work styles depending on context and team dynamic
- Highly organized, ability to coordinate activities of senior leaders to drive alignment and attainment of goals
- Ability to execute at both the strategic and tactical level, able to roll up their sleeves to get things done
- **Deep understanding of Salesforce**:technology solutions, thought leadership, values, and culture - experience implementing and/or using Salesforce a plus
- **Advanced in Google / Microsoft Tools **, comfortable working with large data sets, and eagerness to learn how to extract and ut
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