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Sales Support Specialist

4 months ago

Euclid, United States Tylok International Inc. Full time

No gimmicks. No hype. Just great people making great products.


It's no secret; lots of companies are playing a desperate game of "can you top this?" while trying to fill dozens of open jobs. They claim to be great workplaces, but too often the reality is something else altogether.


We're different. Based in the northeast corner of Euclid, OH, Tylok manufactures instrumentation & tube fittings, valves & associated products, and medical gas fittings & valves. We offer the flexibility and familiarity of a family-owned company that is just the right size: big enough to be solid and established (now in our 67th year), yet small enough that everyone is on a first-name basis.


At Tylok, your individual contribution to team success is noticed.


As a Sales Support Specialist, you will be the prime point of contact with our distribution partners.


Typical responsibilities include:


  • Fielding inquiries for product information, pricing, availability, and delivery
  • Order intake
  • Initial contract review and order entry into ERP system
  • Issuing order acknowledgements
  • Updating customers as required on order status, deliveries, etc.
  • Resolving customer concerns.

Candidates should have:


  • 2+ years of experience in a similar technical sales/customer service role, demonstrating a strong customer focus, service orientation, and technical aptitude.
  • Proven skills in oral and written communication, MS Office applications (Excel, Word, Outlook, Access, etc.), ERP systems (order entry, acknowledgments, order status, and invoicing), work organization, task prioritization, problem solving, contact documentation, and follow up.
  • The ability to work effectively with a broad range of personalities (including difficult customers), while projecting a positive, respectful approach (even under duress).
  • High adaptability and flexibility.

Preferred attributes include:


  • Knowledge of the instrumentation & tube fitting and valve industries, including target markets, distribution channels, related machining and manufacturing processes, and order intake within an ISO 900t1-registered environment.
  • An Associate degree in a related discipline (Marketing, Business Administration, or Mechanical Engineering Technology).

Tylok offers full time employees health care, dental, and vision care plans, company-provided basic life, AD&D, and short-term disability coverage, a safe harbor 401(k) retirement savings plan, and an employee assistance program (EAP).


All work is to be performed onsite at our facility in Euclid, OH. The position requires drug and background screens.


For consideration, apply via the Careers page at .


Principals only; no phone calls, please. Qualified candidates will be contacted for interviews.