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Automotive Guest Care Sales Specialist

2 months ago

South Euclid, Ohio, United States Tire Choice Auto Service Centers Full time
Job Description

The Guest Care Specialist role is a full-time or part-time position that requires an hourly schedule based on the needs of the business. As a key holder for the store, this individual will serve as the manager on duty (MOD) in the absence of the Store Manager or when demand requires it. The Guest Care Specialist is expected to provide a superior customer experience and assist in driving sales of automotive repair services and tires. This position is expected to contribute to the growth of the business through strong sales presentations to customers and product and service knowledge.

Responsibilities:
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications:
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Profile Summary:
  • Possess a strong focus on providing excellent customer service.
  • Must be able to communicate clearly and professionally, both verbally and in writing.
  • Must be able to develop a good understanding of the products or services being offered to customers.
  • Possess basic sales skills.
  • Must be able to think critically and find effective solutions to address customer concerns or resolve issues.
  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.
  • Able to collaborate with others, work well with teammates, provide support when needed.
Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.
Additional Information:
  • Paid vacation and holidays for Full Time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.