Binny's Beverage Depot South Loop- Customer Service Manager

2 months ago

Arlington Heights, United States Binny's Beverage Depot Full time

Job Details

Description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs

• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience

• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills

• Conducts new employee orientations, trains and coaches Store Associates

• Utilizes company tools to diagnose opportunities and develops action plans to improve performance

• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales

• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members

• Provides direction, support, and ongoing feedback of overall performance to staff members

• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled

• Ensures company standards are met for store and associate appearance

• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed

• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate

• Willingness to participate in continued education, including product knowledge and professional development

• Assists management team with inventory management

• Performs all duties of a store associate while functioning as a Customer Service Manager

• Performs all duties as directed by managers 

Qualifications

• Must be 21 years of age

• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills

• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required

• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence

• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies

• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type

• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required

• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)

• Ability to count cash and make change accurately

• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card 

• Ability to repeatedly lift 40-50 pounds

• Ability to stand and/or walk for extended periods of time

• Ability to follow directions and complete assignments

• Perform all duties as assigned by supervisors

• Ability to repeatedly walk up and down stairs

• Ability to work in cold areas

*The pay range for this position is $19.00-$22.00+ based on experience

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

  • Customer Service Representative

    1 week ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S and J Plumbing. As a key member of our customer service team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.Key ResponsibilitiesLearn and execute a call...

  • Customer Service Representative

    1 month ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    Job OverviewS&J Plumbing is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.Key ResponsibilitiesLearn and execute a call script to...

  • Warehouse Operations Specialist

    1 week ago

    Needham Heights, Massachusetts, United States Restaurant Depot Full time

    As a Warehouse Operations Specialist at Restaurant Depot, you will be responsible for ensuring the efficient operation of our warehouse. This includes sorting and loading/unloading activities, as well as counting and verifying product quantities. You will also be responsible for checking inbound shipments for damage, infestation, and production dates....

  • Customer Service Representative

    4 weeks ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    About S and J PlumbingWe are a dedicated team of professionals at S and J Plumbing, driven by our values and the quality of our work. We believe happy employees create happy customers, and that is why we are determined to make this the only place you will ever want to work.The RoleYou will promote customer satisfaction by converting incoming customer calls...

  • Customer Service Representative

    3 months ago

    Arlington Heights, United States S and J Plumbing Full time

    Customer Service Representative Arlington Height, IL Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals! At S&J Plumbing, we believe happy...

  • Customer Service Representative

    2 weeks ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    About S and J PlumbingWe're a dedicated team at S and J Plumbing, driven by our values and the quality of our work. We believe happy employees create happy customers, and that's why we're determined to make this the only place you'll ever want to work.The RoleYou will promote customer satisfaction by converting incoming customer calls into booked service...

  • Deli Operations Manager

    1 week ago

    Needham Heights, United States Restaurant Depot Full time

    Job SummaryWe are seeking a highly skilled and experienced Deli Operations Manager to join our team at Restaurant Depot. As a key member of our deli team, you will be responsible for ensuring the smooth operation of our deli department, including receiving and stocking products, maintaining a clean and organized workspace, and providing exceptional customer...

  • Front End Manager

    7 days ago

    Needham Heights, United States Restaurant Depot Full time

    Job SummaryAs a Front End Manager at Restaurant Depot, you will be responsible for ensuring the smooth operation of our front-end services, including customer service, cash handling, and inventory management. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...

  • Seafood Department Manager

    1 week ago

    Needham Heights, United States Restaurant Depot Full time

    Job Summary:As a Seafood Department Manager at Restaurant Depot, you will be responsible for overseeing the daily operations of the seafood department, ensuring that all products are properly received, stocked, and displayed. You will also be responsible for supervising a team of employees, including Assistant Seafood Managers, Seafood Supervisors, and...

  • Service Manager

    4 weeks ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    Job DescriptionService ManagerS and J Plumbing is seeking a highly skilled Service Manager to lead our service department to new heights. As a key member of our team, you will be responsible for recruiting, hiring, training, and improving our field technicians. Your goal will be to drive team performance to achieve all business goals and objectives.Why...

  • Service Manager

    1 month ago

    Arlington Heights, United States S and J Plumbing Full time

    Service Manager You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities. S&J Plumbing is looking for a Service Manager to build and lead an ideal service department with the best in the industry working for you! Who We Are We keep on growing because we only hire the best, and our customers love us for...

  • Service Manager

    1 week ago

    Arlington Heights, United States S and J Plumbing Full time

    Service Manager You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities. S&J Plumbing is looking for a Service Manager to build and lead an ideal service department with the best in the industry working for you! Who We Are We keep on growing because we only hire the best, and our customers love us for...

  • Assistant Deli Manager

    2 weeks ago

    Needham Heights, United States Restaurant Depot Full time

    Assistant Deli Manager FULL-TIME $17/hr Responsible for the receiving product and ensures that aisles/freezers and refrigerators are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job is manual labor. Essential Functions: - Ensure proper customer service and works to develop...

  • Assistant Deli Manager

    1 week ago

    Needham Heights, United States Restaurant Depot Full time

    Assistant Deli Manager FULL-TIME $17/hr Responsible for the receiving product and ensures that aisles/freezers and refrigerators are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job is manual labor. Essential Functions: - Ensure proper customer service and works to develop...

  • Deli Operations Manager

    1 week ago

    Needham Heights, United States Restaurant Depot Full time

    Assistant Deli Manager**Job Summary**We are seeking a highly skilled and experienced Assistant Deli Manager to join our team at Restaurant Depot. As a key member of our deli department, you will be responsible for ensuring that our customers receive exceptional service and that our products are of the highest quality.**Key Responsibilities**- Provide...

  • Customer Service Representative

    2 weeks ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    About S and J PlumbingWe are a growing, family-friendly company dedicated to building a long-term career with our team of professionals. Our employee-focused workplace is driven by our values and the quality of our work.Job SummaryWe are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our team,...

  • Sales Support Representative

    2 weeks ago

    Arlington Heights, Illinois, United States Lakeshore Beverage Full time

    About the RoleLakeshore Beverage is a leading beverage distributor in the Chicagoland area, passionate about delivering exceptional products and services to our customers. We are seeking a highly motivated and organized Sales Support Representative to join our team.Key ResponsibilitiesAssist the sales team in achieving maximum sales and distribution of draft...

  • Customer Service Representative

    1 week ago

    Arlington Heights, Illinois, United States S and J Plumbing Full time

    About the Role:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S&J Plumbing. As a key member of our team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.Key Responsibilities:Convert incoming customer calls into booked...

  • Seafood Department Manager

    1 week ago

    Needham Heights, United States Restaurant Depot Full time

    Seafood Department Manager**Job Summary**We are seeking a highly skilled Seafood Department Manager to oversee the daily operations of our seafood department. As a key member of our team, you will be responsible for ensuring that our seafood products are properly received, stocked, and displayed to meet the high standards of our...

  • Front End Manager

    5 months ago

    Needham Heights, United States Restaurant Depot Full time

    Front End Manager FULL-TIME $22/hr Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service. Essential Functions: • Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval •...