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Customer Service Representative

1 month ago

Arlington Heights, Illinois, United States S and J Plumbing Full time
About S and J Plumbing

We are a growing, family-friendly company dedicated to building a long-term career with our team of professionals. Our employee-focused workplace is driven by our values and the quality of our work.

Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our team, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Responsibilities
  • Convert incoming customer calls into booked service appointments
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable
  • Respond to customer requests, resolving issues and promoting the brand
  • Be professional and establish customer rapport, encouraging repeat business
  • Participate in training to boost booked calls and practice outbound calling
  • Adhere to the company's plan for resolving customer complaints quickly and favorably
  • Maintain and update customer database with complete and accurate information
Requirements
  • 3+ years of customer service experience
  • Experience with a multi-line phone system
  • IT competent; good typist and proficient with phone systems
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communication
  • Ability to build trust and demonstrate empathy
  • Personality that blends well with a fast-paced, goal-driven environment
  • Competitive individual contributor who also loves to win as a team
  • Highly motivated, flexible, and great attitude
What We Offer
  • Competitive pay - $20-$35/hr
  • Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, and vision
  • Work-life balance - up to 2 weeks of PTO and holiday pay
  • 401k Plan with a 5% match
  • Paid training - Nexstar training, Service Titan training, PSP training
  • Relaxed and fun atmosphere
  • Growth opportunities
Our Core Values
  • Integrity, we are honest, ethical, and trustworthy
  • Professionalism, we prepare, present, and execute at an elite level
  • Accountability, we accept full responsibility for our decisions, actions, and results
  • Family, we nurture our team members and customers