Customer Service Representative
3 days ago
We are a dedicated team of professionals at S and J Plumbing, driven by our values and the quality of our work. We believe happy employees create happy customers, and that is why we are determined to make this the only place you will ever want to work.
The RoleYou will promote customer satisfaction by converting incoming customer calls into booked service appointments. Your key tasks will include learning the call script to sound professional and authentic when speaking with our customers, participating in training to grow and develop as a professional, maintaining and updating our customer database with complete and accurate information, and maintaining communication with dispatch and your manager.
Responsibilities- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- 3+ years of customer service experience.
- Experience with a multi-line phone system.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude.
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