Sales Support Assistant
1 month ago
This position is responsible for providing customer support by handling general inquiries and orders from customers and supporting other functions within Operations. Basic duties include quoting, price and delivery with proper discounts to customers, accepting and processingsales orders, securing correct commercial terms, handling return material transactions, advising current status of orders in process, issuing debit and credit memos, maintaining a current and accurate filing system, administering import and export compliance, generating reports, and supporting outside sales efforts.
PRIMARY RESPONSBILITIES
- ·Act as a first line of contact for DC customers, end users, and other business units.
- ·Coordinate all transactions as required, including processing sales orders, quotations, change orders, and shipping modes.
- ·Administer pricing and order entry in accordance with operational objectives, with a strong emphasis on accuracy and speed.
- ·Respond professionally and accurately to all requests or correctly refer requests to the responsible party within the organization.
- ·Coordinate expediting requests between customers and company resources.
- ·Help to provide alternative options for supplying unavailableproducts
- ·Negotiate lead-times and establish shipment dates in accordancewith available resources and inventory.
- ·Quote customer with accuracy of product pricing and discounts percustomer and products
- High School education with a minimum of 3-5 years’ experience
- ·Well-spoken with strong written and communication skills
- ·Strong customer experience background
- ·Microsoft Applications such as Word, Excel, Outlook and PowerPoint
- ·Thorough understanding of discount structures and applying multipliers
- -Experience with ERP systems (Oracle preferred, but not required).
- -Microsoft Applications such as Word, Excel and Outlook
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