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Team Leader

4 months ago

Philadelphia, United States JENI'S SPLENDID ICE CREAMS Full time

"In Pennsylvania, our Team Jeni's Team Leaders have the opportunity to earn an average of $19.35 per hour*

*This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary.

In Pennsylvania, if the average hourly earnings of an Ambassador, Team Lead, or Service Assistant are less than $15 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for part-time Team Leaders to join our Fishtown team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Team Leaders are part-time crew members who lead shifts. In addition to leading shifts, they scoop and serve ice cream to our customers, make waffle products, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

As a Team Leader, you will:

Serve the ice cream Time magazine calls “the best in America”

Gain valuable real-world business and entrepreneurship experience

Work in an environment oriented around serving each other and making people’s day

Lead shifts and act as a role model for other team members

Have opportunities for growth within a growing company

Receive competitive compensation

Qualities of Team Leaders:

Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment

The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported

Resourceful and calm when challenges come up

Have great judgment, common sense, and be skillful interpersonally

Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

Available to work weekends, late nights (past 11 p.m.)

Provide consistent, world-class service to every single customer

Reliable, on time, and ready to hustle for every shift

Committed to the well-being of their shop team, their community, and the environment around them