Associate - Enterprise Account Management, Restaurants

2 weeks ago

San Francisco, United States DoorDash Full time

About the Role

You will report to the Manager, Enterprise Partnerships, on our Enterprise Account Management Restaurants team in our Enterprise Organization. Once our offices reopen, we expect this role to be hybrid, with some time in the office and some time remote.

You're excited about this opportunity because you will…

Relationship Management

Build and manage direct relationships with important partners throughout each brand, leading weekly partnership calls, providing reporting, and ensuring Merchant-first needs are met at all levelsOperationalize the development, adoption, and scaling of opportunities to grow our partners' digital businesses with our largest convenience partners (i.e. launching new stores, expanding menus, pitching and building marketing campaigns, etc.)Help build client-facing materials (e.g., Quarterly Business Reviews, weekly partnership reporting)Severe as the quarterback to the wider Enterprise Account Management Restaurants team, supporting several Account Managers as the dedicated contact for all customer success-related matters, including but not limited to problem-solving day-to-day tactical issues for Merchant and ensuring overall Merchant support on the DoorDash platform

Data Analysis & Operational

Build new and leverage existing analytics for our clients to provide insights for our largest convenience accountsDevelop a deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to promote positive outcomes for our MerchantsLiaise internally with partnership leads and cross-functional partners to guide special projects (i.e. store-level analysis of cancellation rates to identify areas of operational improvement, evaluating/troubleshooting escalated feedback)Oversee continued operational success for existing clients by managing the implementation of expansion plans (onboarding, development/scaling of support channels and processes)

We're excited about you because…

You love working directly with clients; you create and maintain long-term relationships and have experience client-facing with enterprise cohortYou are a problem solver at the core, with a strong bias for actionYou are passionate about using analytics to build insights around problems and opportunitiesYou like rolling up your sleeves as much as you like the big pictureYou’re comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industryYou know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidanceYou have experience answering ambiguous customer inquiries and know when to escalate complex issues to the appropriate cross-functional teams to ensure rapid support You are highly motivated; you are able to work independently, while also able to build strong internal relationships and consensus on initiatives

Qualifications

3-4 years of experience in client success, consulting, account management, or sales, and direct enterprise account/client management (client/merchant facing) Experience working closely with clients and owning a book of business as their point of contact for success and support-related mattersProven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutionsExpert communication and interpersonal skillsBachelor’s degree 

Nice To Haves

Previous industry experience High-growth or early-stage startup experienceExperience with marketplaces, operations, logistics, or unit economicsProficiency in one or more analytics & visualization tools (e.g., Sigma, Google Products)Knowledge of CRM software (e.g., Salesforce)

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