Hotel Guest Services Manager

2 weeks ago


Chicago, United States Renaissance Chicago O'Hare Full time
Are you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stayResponsibilities:
  • Establish and develop the guest service department's financial and operational plans, and make sure they are in line with the hotel's long-term and short-term objectives
  • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
  • Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork
  • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
  • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
Qualifications:
  • Over 2 years experience managing a team in a hospitality or customer service role
  • Must have a strong focus on putting the guest first with exceptional customer service experience
  • Showcase exceptional multitasking, communication, and management skills
  • High school diploma or equivalent certification required (GED)
  • Prior hospitality experience of 3 years is required for this position
About Company

A revitalizing stay awaits at Renaissance Chicago O'Hare Suites Hotel. We offer a complimentary shuttle to and from Chicago O'Hare International Airport (ORD) and an ideal location near the Rosemont Theatre, the Fashion Outlets of Chicago, and the Donald E. Stephens Convention Center. In the morning, grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings. Keep up your workout routine at our 24-hour fitness center or in the indoor pool. Guests hosting conferences and weddings love our contemporary ballroom and meeting venues with high-tech amenities. Our hotel near Chicago Airport offers 362 spacious suites with separate living areas, room service, and luxurious amenities. Renaissance Chicago O'Hare Suites Hotel warmly welcomes you to experience our extraordinary level of service.



  • Chicago, United States Renaissance Chicago O'Hare Full time

    Job DescriptionJob DescriptionAre you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as...


  • Chicago, United States TheWit Hotel Full time

    **JOB DESCRIPTION**:SKILLS**: We are looking for those who celebrate CHICAGO willing to develop our team culture, utilizing their skills to create an environment dedicated to thoughtful and attentive service while being team focused. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion...


  • Chicago, United States SMASHotels Full time

    Guest Service Representative at theWit Hotel Guest Service Representative at theWit Hotel Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Responds in a professional and courteous manner to arriving, departing and...

  • Guest Service Agent

    1 week ago


    Chicago, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Hotel, Agent, Guest, Service, Hospitality

  • Guest Service Agent

    5 days ago


    Chicago, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AJ5Z [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    3 weeks ago


    Chicago, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Service Agent

    2 weeks ago


    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Guest Service AgentStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Guest Service Agent

    2 weeks ago


    Chicago, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title:  Guest Service Agent Status:      Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests...


  • Chicago, United States Marriott International, Inc Full time

    **Job Number** 24064533 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Guest Service Agent

    2 weeks ago


    Chicago, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Service Agent

    1 month ago


    Chicago, United States The Langham Chicago Full time

    PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients.  Registers guests in/out of the hotel while promoting hotel amenities, services and upsells.  Provide maximum levels of guest service while resolving guest concerns.  Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND...

  • Guest Service Agent

    4 weeks ago


    Chicago, Illinois, United States The Langham Chicago Full time

    PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients. Registers guests in/out of the hotel while promoting hotel amenities, services and upsells. Provide maximum levels of guest service while resolving guest concerns. Meets Langham Chicago Forbes service standards.RESPONSIBILITIES AND JOB...


  • Chicago, United States Marriott International Full time

    Additional Information This is a Local 1 Union position Job Number 24063794 Job Category Rooms & Guest Services Operations Location W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Test beepers and radios...

  • Guest Service Runner

    1 month ago


    Chicago, Illinois, United States W Lakeshore Chicago Full time

    Additional Information This is a Local 1 Union positionJob Number Job Category Rooms & Guest Services OperationsLocation W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryTest beepers and radios to ensure communications...

  • Guest Service Agent

    1 week ago


    Chicago, United States Marriott Hotels & Resorts Full time

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Guest Service, Agent, Service, Guest, Retail, Hotel


  • Chicago, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Representative, Service, Guest, Retail, Hotel


  • Chicago, United States Marriott International Full time

    Job Number 24068327 Job Category Rooms & Guest Services Operations Location The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel industry, there's no better place to...


  • Chicago, United States Marriott International, Inc Full time

    **Job Number** 24068327 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Guest Service Agent

    1 week ago


    Chicago, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail


  • Chicago, United States The St. Regis Chicago Full time

    Job Number 24068327Job Category Rooms & Guest Services OperationsLocation The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there’s no better place to make your...