Guest Service Representative

3 weeks ago

Chicago, United States Marriott International Full time

Job Number 24068327

Job Category Rooms & Guest Services Operations

Location The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Welcome to our family

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you'll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you'll do

* Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
* Secure payment, verifying and adjusting billing as needed
* Provide guests with room and hotel information, directions, amenities and local interests
* Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
* Complete cashier and closing reports, counting the bank at the end of each shift securely
* Accept and record wake-up calls, delivering to the right department
* Communicate any emergency, lost item or theft to proper security staff and/or authorities
* Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We'll support you in and out of the workplace by offering:

* Team-spirited coworkers
* Encouraging leadership
* Support to live a life of wellbeing and happiness
* Opportunities to serve and give back to the community
* Discounts on hotel rooms, gift shop items, food and beverage
* Recognition programs

What we're looking for

* A warm, people-oriented demeanor
* A team-first attitude
* A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Services Representative

    8 hours ago

    Chicago, United States "AT YOUR SERVICE" Inc. Full time

    Guest Services RepresentativePart time / Evening and weekends availability required Starting Pay Rate = $16.55 per hour, with a $0.50 increase after 30 worked events! Location: Guaranteed Rate Field United Center General Responsibilities: Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field...

  • Guest Service Representative

    1 day ago

    Chicago, United States First Hospitality Group Inc Full time

    About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary...

  • Guest Service Representative

    1 day ago

    Chicago, Illinois, United States Hiltons at McCormick Place Full time

    About this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary...

  • Guest Service Representative

    3 weeks ago

    Chicago, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Representative, Service, Guest, Retail, Hotel

  • Guest Services Representative

    23 hours ago

    Chicago, United States Choice Hotels Int. Inc. Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Guest Services Representative

    1 day ago

    Chicago, United States Kirkland & Ellis Full time

    About Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...

  • Guest Service Representative

    2 days ago

    Chicago, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll...

  • Guest Service Representative at theWit Hotel

    1 month ago

    Chicago, United States SMASHotels Full time

    Guest Service Representative at theWit Hotel Guest Service Representative at theWit Hotel Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Responds in a professional and courteous manner to arriving, departing and...

  • Guest Services Representative

    7 days ago

    Chicago, United States Frank Lloyd Wright Trust Full time

    Organization**:Frank Lloyd Wright Trust** Job Title**:Guest Services Representative (Seasonal)** Job Type**:Part-time (Non-exempt) March through September** Job Location(s)**:Downtown Chicago, Hyde Park, Oak Park** Salary**:$16.50 per hour** **Organization Summary**: Established in 1974, the Frank Lloyd Wright Trust organization has evolved over five...

  • Guest Service Representative

    1 month ago

    Chicago, United States Hotel EMC2 Full time

    **JOB DESCRIPTION**: Create a positive memorable experience for all our guests, beginning with the arrival process and handle guest concerns as required to leave a positive lasting impression. **RESPONSIBILITIES**: **RESPONSIBILITIES**: - Perform check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized...

  • Part-Time Guest Services Representative/ March 2024/ White Sox Season

    2 days ago

    Chicago, United States At Your Service, LLC Full time

    Job DescriptionJob DescriptionGuest Services Representative/ March 2024/ White Sox SeasonPart time / Evening and weekends availability requiredStarting Pay Rate = $16.55 per hour, with a $0.50 increase after 30 worked events!Location:Guaranteed Rate Field General Responsibilities:Provide each guest with a safe, comfortable, and enjoyable environment to view...

  • Guest Service Representative

    13 hours ago

    Chicago, United States Sheraton Grand Chicago Full time

    Additional Information Overnight ShiftJob Number 24080787Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Chicago Riverwalk, 301 East North Water Street, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all...

  • Guest Service Representative

    24 hours ago

    Chicago, United States Marriott International Full time

    Additional Information Overnight Shift Job Number 24080787 Job Category Rooms & Guest Services Operations Location Sheraton Grand Chicago Riverwalk, 301 East North Water Street, Chicago, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process,...

  • Guest Service Representative

    7 days ago

    Chicago, United States Marriott International Full time

    Additional Information Overnight Shift, Day Shift Job Number 24084174 Job Category Rooms & Guest Services Operations Location W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process,...

  • Guest Service Representative

    7 days ago

    Chicago, United States Marriott International Full time

    Job Number 24085733 Job Category Rooms & Guest Services Operations Location The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Service Representative

    1 week ago

    Chicago, United States The Westin Chicago River North Full time

    Job Number 24085733Job Category Rooms & Guest Services OperationsLocation The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...

  • Guest Service Representative

    13 hours ago

    Chicago, United States Marriott Full time

    Job Number 24078056 Job Category Rooms & Guest Services Operations Location Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs,...

  • Guest Service Representative

    2 weeks ago

    Chicago, Illinois, United States The Westin Chicago River North Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests,...

  • Guest Service Representative

    9 hours ago

    Chicago, United States Chicago Marriott Downtown Magnificent Mile Full time

    Job Number 24078056Job Category Rooms & Guest Services OperationsLocation Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Service Representative

    1 day ago

    Chicago, Illinois, United States Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room...